FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2082361471> ?p ?o ?g. }

• W2082361471 endingPage "345" @default.
• W2082361471 startingPage "336" @default.
• W2082361471 abstract "Purpose Proposes exploring the opportunities for reciprocal learning between the fields of crisis management and services marketing, and stimulating research on crises experienced by service organisations through the adoption of an interdisciplinary approach. Design/methodology/approach Initially, an overview and summary are given of a crisis management approach by organisations, in order to demonstrate the contrast between the research perspectives adopted in the fields of crisis management and services marketing. To demonstrate the potential for reciprocal learning, a key construct from each field is identified and its potential contribution to learning in the other field is critically evaluated. Findings The comparison between the approaches of crisis management and services marketing highlights that a concentration, in services marketing, on service failures and recoveries at individual service encounters draws attention away from the “bigger picture” and the multiple stakeholder roles that may trigger a crisis and, while a crisis management approach acknowledges customers as key stakeholders in a crisis, it fails to give enough attention to the roles adopted by customers in service organisations, especially through customer participation in service production. Research limitations/implications The selection of one construct from each field is a limitation in itself, and the suggestions for further research are not exhaustive. The paper should stimulate new direction in services research. Practical implications The interdisciplinary approach has provided implications for both services marketers and crisis managers. Originality/value The paper is breaking new ground by linking the disciplines of services marketing and crisis management as a means of furthering an understanding of crises experienced by service organisations." @default.
• W2082361471 created "2016-06-24" @default.
• W2082361471 creator A5015633336 @default.
• W2082361471 creator A5038377521 @default.
• W2082361471 creator A5085727059 @default.
• W2082361471 date "2005-08-01" @default.
• W2082361471 modified "2023-10-14" @default.
• W2082361471 title "Crisis management and services marketing" @default.
• W2082361471 cites W1975199548 @default.
• W2082361471 cites W1976543439 @default.
• W2082361471 cites W1993302720 @default.
• W2082361471 cites W1996627056 @default.
• W2082361471 cites W1997099812 @default.
• W2082361471 cites W2002398147 @default.
• W2082361471 cites W2005956583 @default.
• W2082361471 cites W2014467571 @default.
• W2082361471 cites W2016760024 @default.
• W2082361471 cites W2018063455 @default.
• W2082361471 cites W2018234954 @default.
• W2082361471 cites W2019894798 @default.
• W2082361471 cites W2025908688 @default.
• W2082361471 cites W2032343783 @default.
• W2082361471 cites W2037188133 @default.
• W2082361471 cites W2042573533 @default.
• W2082361471 cites W2059839108 @default.
• W2082361471 cites W2061937756 @default.
• W2082361471 cites W2070882764 @default.
• W2082361471 cites W2080964048 @default.
• W2082361471 cites W2082579854 @default.
• W2082361471 cites W2085581251 @default.
• W2082361471 cites W2086466218 @default.
• W2082361471 cites W2090006146 @default.
• W2082361471 cites W2091152598 @default.
• W2082361471 cites W2093416055 @default.
• W2082361471 cites W2093885671 @default.
• W2082361471 cites W2094260684 @default.
• W2082361471 cites W2096814725 @default.
• W2082361471 cites W2100937829 @default.
• W2082361471 cites W2102946136 @default.
• W2082361471 cites W2109672369 @default.
• W2082361471 cites W2115779401 @default.
• W2082361471 cites W2120744077 @default.
• W2082361471 cites W2122497749 @default.
• W2082361471 cites W2131025515 @default.
• W2082361471 cites W2136148750 @default.
• W2082361471 cites W2155408066 @default.
• W2082361471 cites W2163138712 @default.
• W2082361471 cites W2164499782 @default.
• W2082361471 cites W2166354935 @default.
• W2082361471 cites W2167325287 @default.
• W2082361471 cites W2171148565 @default.
• W2082361471 cites W2209284203 @default.
• W2082361471 cites W2322334649 @default.
• W2082361471 cites W2335311326 @default.
• W2082361471 cites W2481772992 @default.
• W2082361471 cites W2494763794 @default.
• W2082361471 cites W3124775616 @default.
• W2082361471 cites W4238576754 @default.
• W2082361471 cites W4241333132 @default.
• W2082361471 cites W4250030348 @default.
• W2082361471 cites W4252591872 @default.
• W2082361471 cites W4255659084 @default.
• W2082361471 cites W4298421626 @default.
• W2082361471 cites W4362232607 @default.
• W2082361471 doi "https://doi.org/10.1108/08876040510609943" @default.
• W2082361471 hasPublicationYear "2005" @default.
• W2082361471 type Work @default.
• W2082361471 sameAs 2082361471 @default.
• W2082361471 citedByCount "75" @default.
• W2082361471 countsByYear W20823614712012 @default.
• W2082361471 countsByYear W20823614712013 @default.
• W2082361471 countsByYear W20823614712014 @default.
• W2082361471 countsByYear W20823614712015 @default.
• W2082361471 countsByYear W20823614712016 @default.
• W2082361471 countsByYear W20823614712017 @default.
• W2082361471 countsByYear W20823614712018 @default.
• W2082361471 countsByYear W20823614712019 @default.
• W2082361471 countsByYear W20823614712020 @default.
• W2082361471 countsByYear W20823614712021 @default.
• W2082361471 countsByYear W20823614712022 @default.
• W2082361471 countsByYear W20823614712023 @default.
• W2082361471 crossrefType "journal-article" @default.
• W2082361471 hasAuthorship W2082361471A5015633336 @default.
• W2082361471 hasAuthorship W2082361471A5038377521 @default.
• W2082361471 hasAuthorship W2082361471A5085727059 @default.
• W2082361471 hasConcept C144024400 @default.
• W2082361471 hasConcept C144133560 @default.
• W2082361471 hasConcept C162324750 @default.
• W2082361471 hasConcept C162853370 @default.
• W2082361471 hasConcept C17744445 @default.
• W2082361471 hasConcept C187736073 @default.
• W2082361471 hasConcept C190248442 @default.
• W2082361471 hasConcept C192975520 @default.
• W2082361471 hasConcept C199360897 @default.
• W2082361471 hasConcept C201305675 @default.
• W2082361471 hasConcept C2776950860 @default.
• W2082361471 hasConcept C2780378061 @default.
• W2082361471 hasConcept C2780795282 @default.

• next