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• W208239670 abstract "U.S. DEPARTMENT OF EDUCATION Office of Educational Research and Improvement EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) This document has been reproduced as received from the person or organization originating it. '0 Minor changes have been made to improve reproduction quality. Points of view or opinions stated in this document do not necessarily represent official OERI position or policy. Traditional reference service at the Creighton University Health Sciences Library/ Learning Resources Center has been transformed into a vibrant, information dissemination system. Maintaining routine reference skills and developing new ones is standard practice. The furious pace of demand for information, and the growing `technicalness' of information retrieval, have been met by a diversified approach: plenty of hands-on teaching, proactive outreach, and customized assistance to individual customers as well as to entire departments. Constant review, evaluation and adjustment keep this system from crashing. On-going training, and support from the entire staff keep our approach invigorated and our outlook fresh. [Picture 01]' The Creighton University Health Sciences Library/Learning Resources Center (HSL) [Picture 02] is twenty years old this year. Before its existence, health sciences books, serials and audiovisuals were housed in four separate locations: St. Joseph Hospital, the Criss II Building, the Boyne Building, and Reinert Alumni Library. In effect there were four health sciences libraries to serve the faculty, students and staff of the Schools of Dentistry, Medicine, Nursing, Pharmacy, and St. Joseph Hospital. In these more stringent times, the unavoidable duplication of some resources would be unconscionable. But even then, the waste was apparent to Leon Benny For a listing of pictures and illustrations, see Appendix. 2 EST COPY AVAILABLE PERMISSION TO REPRODUCE THIS MATERIAL HAS BEEN GRANTED BY onica Pereira TO THE EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC). Benschoter, [Picture 03] Director of Biomedical Communications. who saw the HSL through to its completion in 1977, had in mind an efficient and modern library that would eventually deliver twenty-four-hour library service.' The HSL was planned and designed to be the one-stop shop for the Creighton community and St. Joseph Hospital. [Picture 04] Relocation of the discrete collections began over the July 4th weekend in 1977. Thus were the physical and intellectual resources of all the health sciences libraries for the first time embraced by one set of walls. [Picture 05] (In those years libraries were expected to have walls.) Only recently has the library come close to matching Benny's vision for it. Communications technology has allowed the HSL to become a virtual library and currently Vice-President for Information Systems, and constantly eager to forward the welfare of the HSL over the last twenty years, must finally feel some vindication of his ambitions for the HSL. [Picture 06] But in the beginning, traditional library services included access to information through a reference department. Information, the currency of our existence, behaved itself better within that traditional structure. It allowed itself to be organized and indexed in predictable ways. It arrived in what seems now, like an orderly fashion. And above all, it didn't have the irreverent tendency to explode! Subject headings or descriptors were added and dropped in cycles of birth and retrenchment that reflected a forseeable response to information growth in the health sciences. Information was easy enough to find in print, [Picture 07] and the available print sources seemed sufficient for the needs of most of our clientele. Clients were not expected to search any databases themselves to glean the information they sought. Such databases were almost exclusively online, so dependence on paper indexes was paramount. The use of computer terminals for searching was the purview of professional searchers. Reference service in the HSL matched those methodical times. The reference department was a pair of offices [Picture 08] having the subdued atmosphere of a cloister and inhabited by Benschoter, Leon Benny, interview by author, Omaha, Nebraska, 27 February 1997." @default.
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• W208239670 date "1997-05-01" @default.
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• W208239670 title "Partners in Learning, or Reference Service Unplugged." @default.
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