FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2084470536> ?p ?o ?g. }

• W2084470536 endingPage "551" @default.
• W2084470536 startingPage "535" @default.
• W2084470536 abstract "The objective of this paper is to achieve a better understanding of the role of ethical values in forming and directing a strategy for service excellence, service innovation, and value-in-context. The paper argues that sustainability and corporate social responsibility are the key drivers of value resonance and service excellence. A case-study approach is used in the context of retail service providers, and the main case is the furniture company IKEA. Key values of our case are identified, analysed, and compared with values in other companies. The findings suggest that the innovation management of these firms has been characterised by: (1) business platforms (such as physical and web-based experience rooms) that facilitate their customers' service experiences; (2) service brand and marketing communication based on values resonance among the norms and ethical values of customers, the company, and the wider society; and (3) sharing of corporate values among leaders and employees to provide energy and direction for excellence and sustainable business development. A new framework known as ‘The business model of service excellence and innovation – known as the service excellence and innovation (SEIB) model’ is developed. The new framework focuses on how to create and manage resource configurations that enable, support, and direct customers in value co-creation and service exchange." @default.
• W2084470536 created "2016-06-24" @default.
• W2084470536 creator A5012900375 @default.
• W2084470536 creator A5089675424 @default.
• W2084470536 date "2011-05-01" @default.
• W2084470536 modified "2023-10-18" @default.
• W2084470536 title "The service excellence and innovation model: Lessons from IKEA and other service frontiers" @default.
• W2084470536 cites W1520964282 @default.
• W2084470536 cites W1972970784 @default.
• W2084470536 cites W1986209890 @default.
• W2084470536 cites W1989075208 @default.
• W2084470536 cites W1990262024 @default.
• W2084470536 cites W2014143923 @default.
• W2084470536 cites W2054877429 @default.
• W2084470536 cites W2056570148 @default.
• W2084470536 cites W2073880637 @default.
• W2084470536 cites W2075284967 @default.
• W2084470536 cites W2077955663 @default.
• W2084470536 cites W2084735543 @default.
• W2084470536 cites W2085089829 @default.
• W2084470536 cites W2092349521 @default.
• W2084470536 cites W2123851281 @default.
• W2084470536 cites W2126840412 @default.
• W2084470536 cites W2135526934 @default.
• W2084470536 cites W2156454260 @default.
• W2084470536 cites W2166312021 @default.
• W2084470536 cites W2167101802 @default.
• W2084470536 cites W2556153640 @default.
• W2084470536 cites W4249613334 @default.
• W2084470536 cites W4252564718 @default.
• W2084470536 doi "https://doi.org/10.1080/14783363.2011.568242" @default.
• W2084470536 hasPublicationYear "2011" @default.
• W2084470536 type Work @default.
• W2084470536 sameAs 2084470536 @default.
• W2084470536 citedByCount "64" @default.
• W2084470536 countsByYear W20844705362012 @default.
• W2084470536 countsByYear W20844705362013 @default.
• W2084470536 countsByYear W20844705362014 @default.
• W2084470536 countsByYear W20844705362015 @default.
• W2084470536 countsByYear W20844705362016 @default.
• W2084470536 countsByYear W20844705362017 @default.
• W2084470536 countsByYear W20844705362018 @default.
• W2084470536 countsByYear W20844705362019 @default.
• W2084470536 countsByYear W20844705362020 @default.
• W2084470536 countsByYear W20844705362021 @default.
• W2084470536 countsByYear W20844705362022 @default.
• W2084470536 countsByYear W20844705362023 @default.
• W2084470536 crossrefType "journal-article" @default.
• W2084470536 hasAuthorship W2084470536A5012900375 @default.
• W2084470536 hasAuthorship W2084470536A5089675424 @default.
• W2084470536 hasConcept C116537 @default.
• W2084470536 hasConcept C141261163 @default.
• W2084470536 hasConcept C144133560 @default.
• W2084470536 hasConcept C151730666 @default.
• W2084470536 hasConcept C162853370 @default.
• W2084470536 hasConcept C17744445 @default.
• W2084470536 hasConcept C18903297 @default.
• W2084470536 hasConcept C199539241 @default.
• W2084470536 hasConcept C2777352838 @default.
• W2084470536 hasConcept C2777375223 @default.
• W2084470536 hasConcept C2779343474 @default.
• W2084470536 hasConcept C2780378061 @default.
• W2084470536 hasConcept C3307092 @default.
• W2084470536 hasConcept C39549134 @default.
• W2084470536 hasConcept C61063171 @default.
• W2084470536 hasConcept C66204764 @default.
• W2084470536 hasConcept C68595000 @default.
• W2084470536 hasConcept C86803240 @default.
• W2084470536 hasConceptScore W2084470536C116537 @default.
• W2084470536 hasConceptScore W2084470536C141261163 @default.
• W2084470536 hasConceptScore W2084470536C144133560 @default.
• W2084470536 hasConceptScore W2084470536C151730666 @default.
• W2084470536 hasConceptScore W2084470536C162853370 @default.
• W2084470536 hasConceptScore W2084470536C17744445 @default.
• W2084470536 hasConceptScore W2084470536C18903297 @default.
• W2084470536 hasConceptScore W2084470536C199539241 @default.
• W2084470536 hasConceptScore W2084470536C2777352838 @default.
• W2084470536 hasConceptScore W2084470536C2777375223 @default.
• W2084470536 hasConceptScore W2084470536C2779343474 @default.
• W2084470536 hasConceptScore W2084470536C2780378061 @default.
• W2084470536 hasConceptScore W2084470536C3307092 @default.
• W2084470536 hasConceptScore W2084470536C39549134 @default.
• W2084470536 hasConceptScore W2084470536C61063171 @default.
• W2084470536 hasConceptScore W2084470536C66204764 @default.
• W2084470536 hasConceptScore W2084470536C68595000 @default.
• W2084470536 hasConceptScore W2084470536C86803240 @default.
• W2084470536 hasIssue "5" @default.
• W2084470536 hasLocation W20844705361 @default.
• W2084470536 hasOpenAccess W2084470536 @default.
• W2084470536 hasPrimaryLocation W20844705361 @default.
• W2084470536 hasRelatedWork W1524463461 @default.
• W2084470536 hasRelatedWork W1969008554 @default.
• W2084470536 hasRelatedWork W1981604554 @default.
• W2084470536 hasRelatedWork W1988588363 @default.
• W2084470536 hasRelatedWork W1999320561 @default.
• W2084470536 hasRelatedWork W2143315907 @default.
• W2084470536 hasRelatedWork W2166567760 @default.
• W2084470536 hasRelatedWork W2283214536 @default.

• next