FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2085455762> ?p ?o ?g. }

• W2085455762 abstract "Purpose – This paper aims to provide a quantitative decision approach to the service quality management, developed on the basis of Kano's theory of attractive quality. The proposed approach aims at exploiting contacts with service made by “mystery guests” rather than traditional surveys on customer opinions.Design/methodology/approach – A specific probabilistic model of the process of serving quality is the adopted basic tool. Multiple comparison tests aimed at controlling the service quality are the core of the proposed decision approach. In order to collect the needed sampling data, a few mystery guests who experience many customer‐service contacts are employed.Findings – A quantitative decision methodology which both allows one to evaluate the actual service quality level and provides, via comparison tests, a tool to highlight the weak and strong points of the service delivery process.Originality/value – The proposed quality map is an original graphical tool, which enables one to pin‐point strengths an..." @default.
• W2085455762 created "2016-06-24" @default.
• W2085455762 creator A5019628054 @default.
• W2085455762 creator A5052104523 @default.
• W2085455762 creator A5075722757 @default.
• W2085455762 date "2011-03-01" @default.
• W2085455762 modified "2023-09-29" @default.
• W2085455762 title "A service quality map based on Kano's theory of attractive quality" @default.
• W2085455762 cites W1964125423 @default.
• W2085455762 cites W1986372957 @default.
• W2085455762 cites W2006002219 @default.
• W2085455762 cites W2026842954 @default.
• W2085455762 cites W2041843379 @default.
• W2085455762 cites W2050127949 @default.
• W2085455762 cites W2063940830 @default.
• W2085455762 cites W2071692190 @default.
• W2085455762 cites W2073887444 @default.
• W2085455762 cites W2077565335 @default.
• W2085455762 cites W2083371358 @default.
• W2085455762 cites W2101282290 @default.
• W2085455762 cites W2110110330 @default.
• W2085455762 cites W2116550022 @default.
• W2085455762 cites W2155027979 @default.
• W2085455762 doi "https://doi.org/10.1108/17542731111110249" @default.
• W2085455762 hasPublicationYear "2011" @default.
• W2085455762 type Work @default.
• W2085455762 sameAs 2085455762 @default.
• W2085455762 citedByCount "10" @default.
• W2085455762 countsByYear W20854557622013 @default.
• W2085455762 countsByYear W20854557622014 @default.
• W2085455762 countsByYear W20854557622015 @default.
• W2085455762 countsByYear W20854557622018 @default.
• W2085455762 countsByYear W20854557622019 @default.
• W2085455762 countsByYear W20854557622020 @default.
• W2085455762 countsByYear W20854557622021 @default.
• W2085455762 crossrefType "journal-article" @default.
• W2085455762 hasAuthorship W2085455762A5019628054 @default.
• W2085455762 hasAuthorship W2085455762A5052104523 @default.
• W2085455762 hasAuthorship W2085455762A5075722757 @default.
• W2085455762 hasConcept C111472728 @default.
• W2085455762 hasConcept C111919701 @default.
• W2085455762 hasConcept C138885662 @default.
• W2085455762 hasConcept C140781008 @default.
• W2085455762 hasConcept C144024400 @default.
• W2085455762 hasConcept C144133560 @default.
• W2085455762 hasConcept C154945302 @default.
• W2085455762 hasConcept C162853370 @default.
• W2085455762 hasConcept C190248442 @default.
• W2085455762 hasConcept C195094911 @default.
• W2085455762 hasConcept C2524010 @default.
• W2085455762 hasConcept C2776950860 @default.
• W2085455762 hasConcept C2779530757 @default.
• W2085455762 hasConcept C2780378061 @default.
• W2085455762 hasConcept C28719098 @default.
• W2085455762 hasConcept C33516993 @default.
• W2085455762 hasConcept C33923547 @default.
• W2085455762 hasConcept C36289849 @default.
• W2085455762 hasConcept C41008148 @default.
• W2085455762 hasConcept C42475967 @default.
• W2085455762 hasConcept C49937458 @default.
• W2085455762 hasConcept C98045186 @default.
• W2085455762 hasConceptScore W2085455762C111472728 @default.
• W2085455762 hasConceptScore W2085455762C111919701 @default.
• W2085455762 hasConceptScore W2085455762C138885662 @default.
• W2085455762 hasConceptScore W2085455762C140781008 @default.
• W2085455762 hasConceptScore W2085455762C144024400 @default.
• W2085455762 hasConceptScore W2085455762C144133560 @default.
• W2085455762 hasConceptScore W2085455762C154945302 @default.
• W2085455762 hasConceptScore W2085455762C162853370 @default.
• W2085455762 hasConceptScore W2085455762C190248442 @default.
• W2085455762 hasConceptScore W2085455762C195094911 @default.
• W2085455762 hasConceptScore W2085455762C2524010 @default.
• W2085455762 hasConceptScore W2085455762C2776950860 @default.
• W2085455762 hasConceptScore W2085455762C2779530757 @default.
• W2085455762 hasConceptScore W2085455762C2780378061 @default.
• W2085455762 hasConceptScore W2085455762C28719098 @default.
• W2085455762 hasConceptScore W2085455762C33516993 @default.
• W2085455762 hasConceptScore W2085455762C33923547 @default.
• W2085455762 hasConceptScore W2085455762C36289849 @default.
• W2085455762 hasConceptScore W2085455762C41008148 @default.
• W2085455762 hasConceptScore W2085455762C42475967 @default.
• W2085455762 hasConceptScore W2085455762C49937458 @default.
• W2085455762 hasConceptScore W2085455762C98045186 @default.
• W2085455762 hasLocation W20854557621 @default.
• W2085455762 hasOpenAccess W2085455762 @default.
• W2085455762 hasPrimaryLocation W20854557621 @default.
• W2085455762 hasRelatedWork W1569564601 @default.
• W2085455762 hasRelatedWork W1966741846 @default.
• W2085455762 hasRelatedWork W1967522561 @default.
• W2085455762 hasRelatedWork W1971055944 @default.
• W2085455762 hasRelatedWork W1983529430 @default.
• W2085455762 hasRelatedWork W2009094628 @default.
• W2085455762 hasRelatedWork W2011975680 @default.
• W2085455762 hasRelatedWork W2026842954 @default.
• W2085455762 hasRelatedWork W2041843379 @default.
• W2085455762 hasRelatedWork W2046362245 @default.
• W2085455762 hasRelatedWork W2057474090 @default.
• W2085455762 hasRelatedWork W2089254663 @default.
• W2085455762 hasRelatedWork W2095544411 @default.
• W2085455762 hasRelatedWork W2120990127 @default.

• next