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- W2085627014 abstract "ABSTRACT As companies seek to find w;iys to develop a competitive edge in the t'asi paced global service economy, there is a growing awareness of the connection among customer satisfaction, :ind employee satisfaction and commitment. With the restructuring, downsizing, or rightsiz-ing of organizations, employee commitment, as well as satisfaction. becomes an important element in the success of a service organization. The focus of this research is to examine employee commitment and satisfaction of a large lodging organization. From this, the authors will identify strategies and tactics for maintaining an actively committed employee base." @default.
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- W2085627014 date "1998-12-09" @default.
- W2085627014 modified "2023-09-24" @default.
- W2085627014 title "An Empirical Investigation of Satisfaction and Commitment Among Lodging Employees" @default.
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- W2085627014 doi "https://doi.org/10.1300/j127v05n02_02" @default.
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