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- W2086965284 abstract "EDITOR, - P C Pietroni and S de Uray-Ura's paper reporting their experience of an informal complaints procedure in general practice raises several issues.1 Firstly, a patient liaison worker was chosen to handle the complaints, and this person may have been viewed as a member of the practice team. The patients may have wondered whether complaints would be resolved …" @default.
- W2086965284 created "2016-06-24" @default.
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- W2086965284 date "1994-08-20" @default.
- W2086965284 modified "2023-09-25" @default.
- W2086965284 title "Informal complaints procedure in general practice" @default.
- W2086965284 cites W2047330581 @default.
- W2086965284 doi "https://doi.org/10.1136/bmj.309.6953.544a" @default.
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