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• W2088301479 abstract "Historically, information systems (IS) programs have taught two of the three areas of information technology (IT) management: strategy and management, and applications development. Academic programs have ignored the third area, IT operations. IT operations management is becoming increasingly important as it is recognized as consuming as much as 90% of the IT budget and as acquisition of software becomes more prevalent than development of custom applications. Along with the shift of management focus to IT operations, standards such as the IT infrastructure library (ITIL) have been adopted by businesses to guide the development of processes for IT operations that facilitate evolution to IT service management. This shift to servitizing IT management, creates an opportunity for IS programs to align with business practices by innovating in the teaching of IT service management. Several methods of incorporating ITSM material into educational programs are explored." @default.
• W2088301479 created "2016-06-24" @default.
• W2088301479 creator A5053447560 @default.
• W2088301479 date "2009-04-01" @default.
• W2088301479 modified "2023-09-27" @default.
• W2088301479 title "Information Technology Service Management and Opportunities for Information Systems Curricula" @default.
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• W2088301479 doi "https://doi.org/10.4018/jisss.2009040104" @default.
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