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• W2088805110 abstract "Purpose – This exploratory research seeks to examine the relationship between employee commitment and financial performance in the Greek retail banking sector.Design/methodology/approach – A total of 331 questionnaires were completed by bank employees. Data were analyzed via confirmatory factor analysis, reliability analysis, correlation and mediation analysis.Findings – Contrary to expectations, both employee attitudes (affective commitment) and perceptions (morale climate) were unrelated to business financial performance.Research limitations/implications – Because of the chosen research approach, results may lack generalizability. Therefore, researchers are encouraged to test the reported findings further.Practical implications – Current findings might enhance understanding of the relationship between affective organizational commitment and financial performance in Greek retail banking.Originality/value – The paper extends the existing service profit chain research, offering insights into employee commi..." @default.
• W2088805110 created "2016-06-24" @default.
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• W2088805110 date "2011-07-18" @default.
• W2088805110 modified "2023-09-25" @default.
• W2088805110 title "Test of a service profit chain model in the Greek banking sector" @default.
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• W2088805110 doi "https://doi.org/10.1108/14502191111151232" @default.
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