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• W2088916838 abstract "In this paper, I suggest that counterproductive behaviour in the workplace has ripple effects throughout the service environment. Specifically, it was hypothesized that co‐workers' organizationally and interpersonally directed counterproductive behaviour will have a negative, indirect association with focal employees' service performance, through the mediation of psychological perceptions of climate for service. Survey data were collected from 293 employees and their corresponding managers working at a fast‐food restaurant chain, consisting of 16 stores. Structural equation modelling results supported the hypothesized relationships." @default.
• W2088916838 created "2016-06-24" @default.
• W2088916838 creator A5021080885 @default.
• W2088916838 date "2008-03-01" @default.
• W2088916838 modified "2023-10-16" @default.
• W2088916838 title "Can't serve customers right? An indirect effect of co-workers' counterproductive behaviour in the service environment" @default.
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• W2088916838 doi "https://doi.org/10.1348/096317907x203742" @default.
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