Matches in SemOpenAlex for { <https://semopenalex.org/work/W2090704211> ?p ?o ?g. }
Showing items 1 to 85 of
85
with 100 items per page.
- W2090704211 endingPage "9:12" @default.
- W2090704211 startingPage "9:1" @default.
- W2090704211 abstract "Customer-focused service management results when contact center metrics are based on the customer's expectations. Today, contact centers are a primary touch point between a customer and an enterprise. We identify customer communications, business intelligence, service improvement, and business impact as the four main components of service management. Using real life examples, we show that the voice of the customer is the main driving force for each of these components." @default.
- W2090704211 created "2016-06-24" @default.
- W2090704211 creator A5014398223 @default.
- W2090704211 creator A5035915615 @default.
- W2090704211 creator A5067434271 @default.
- W2090704211 creator A5068967374 @default.
- W2090704211 date "2009-11-01" @default.
- W2090704211 modified "2023-10-18" @default.
- W2090704211 title "Customer-focused service management for contact centers" @default.
- W2090704211 cites W149934021 @default.
- W2090704211 cites W1575405093 @default.
- W2090704211 cites W1965605976 @default.
- W2090704211 cites W1990901645 @default.
- W2090704211 cites W2033319677 @default.
- W2090704211 cites W2037038404 @default.
- W2090704211 cites W2071496623 @default.
- W2090704211 cites W2099140003 @default.
- W2090704211 cites W2102182691 @default.
- W2090704211 cites W2109932952 @default.
- W2090704211 cites W2117922662 @default.
- W2090704211 cites W2120535679 @default.
- W2090704211 cites W2133229710 @default.
- W2090704211 cites W2168877816 @default.
- W2090704211 cites W2173482027 @default.
- W2090704211 cites W2435251607 @default.
- W2090704211 cites W2596226683 @default.
- W2090704211 doi "https://doi.org/10.1147/jrd.2009.5429037" @default.
- W2090704211 hasPublicationYear "2009" @default.
- W2090704211 type Work @default.
- W2090704211 sameAs 2090704211 @default.
- W2090704211 citedByCount "2" @default.
- W2090704211 countsByYear W20907042112012 @default.
- W2090704211 countsByYear W20907042112021 @default.
- W2090704211 crossrefType "journal-article" @default.
- W2090704211 hasAuthorship W2090704211A5014398223 @default.
- W2090704211 hasAuthorship W2090704211A5035915615 @default.
- W2090704211 hasAuthorship W2090704211A5067434271 @default.
- W2090704211 hasAuthorship W2090704211A5068967374 @default.
- W2090704211 hasConcept C101276457 @default.
- W2090704211 hasConcept C140781008 @default.
- W2090704211 hasConcept C144133560 @default.
- W2090704211 hasConcept C162853370 @default.
- W2090704211 hasConcept C195094911 @default.
- W2090704211 hasConcept C2780378061 @default.
- W2090704211 hasConcept C2984334869 @default.
- W2090704211 hasConcept C31367271 @default.
- W2090704211 hasConcept C41008148 @default.
- W2090704211 hasConcept C43595421 @default.
- W2090704211 hasConcept C57660159 @default.
- W2090704211 hasConcept C61974975 @default.
- W2090704211 hasConcept C63207073 @default.
- W2090704211 hasConceptScore W2090704211C101276457 @default.
- W2090704211 hasConceptScore W2090704211C140781008 @default.
- W2090704211 hasConceptScore W2090704211C144133560 @default.
- W2090704211 hasConceptScore W2090704211C162853370 @default.
- W2090704211 hasConceptScore W2090704211C195094911 @default.
- W2090704211 hasConceptScore W2090704211C2780378061 @default.
- W2090704211 hasConceptScore W2090704211C2984334869 @default.
- W2090704211 hasConceptScore W2090704211C31367271 @default.
- W2090704211 hasConceptScore W2090704211C41008148 @default.
- W2090704211 hasConceptScore W2090704211C43595421 @default.
- W2090704211 hasConceptScore W2090704211C57660159 @default.
- W2090704211 hasConceptScore W2090704211C61974975 @default.
- W2090704211 hasConceptScore W2090704211C63207073 @default.
- W2090704211 hasIssue "6" @default.
- W2090704211 hasLocation W20907042111 @default.
- W2090704211 hasOpenAccess W2090704211 @default.
- W2090704211 hasPrimaryLocation W20907042111 @default.
- W2090704211 hasRelatedWork W1542467566 @default.
- W2090704211 hasRelatedWork W1958649476 @default.
- W2090704211 hasRelatedWork W2090704211 @default.
- W2090704211 hasRelatedWork W2185448170 @default.
- W2090704211 hasRelatedWork W2385901836 @default.
- W2090704211 hasRelatedWork W2394252934 @default.
- W2090704211 hasRelatedWork W2733403438 @default.
- W2090704211 hasRelatedWork W2909201563 @default.
- W2090704211 hasRelatedWork W3046745710 @default.
- W2090704211 hasRelatedWork W4235976481 @default.
- W2090704211 hasVolume "53" @default.
- W2090704211 isParatext "false" @default.
- W2090704211 isRetracted "false" @default.
- W2090704211 magId "2090704211" @default.
- W2090704211 workType "article" @default.