FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2090750900> ?p ?o ?g. }

• W2090750900 endingPage "707" @default.
• W2090750900 startingPage "700" @default.
• W2090750900 abstract "This paper evaluates the impact of service quality underlying the SERVQUAL model on customer loyalty, with customer satisfaction mediating these variables. This analytical study is mainly based on the primary data collected through a questionnaire that was personally administered to 422 individuals selected from five local banks in Riyadh, Saudi Arabia. The findings indicate that improving service quality can help to enhance customer loyalty. Empathy, assurance, and reliability are the service quality dimensions that play significant roles in this equation. The study’s findings indicate that while the respondents evaluate the banks positively overall, there is still room for improvement. Few studies have assessed customer loyalty in Saudi banking. Increased competition between banks means that service quality is increasingly important and bank managers should consider how they can improve customer satisfaction with respect to service quality in order to enhance customer loyalty." @default.
• W2090750900 created "2016-06-24" @default.
• W2090750900 creator A5065623074 @default.
• W2090750900 date "2013-01-01" @default.
• W2090750900 modified "2023-10-16" @default.
• W2090750900 title "Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh" @default.
• W2090750900 cites W152682830 @default.
• W2090750900 cites W1964725174 @default.
• W2090750900 cites W1964759644 @default.
• W2090750900 cites W1967251522 @default.
• W2090750900 cites W1971461319 @default.
• W2090750900 cites W1972148520 @default.
• W2090750900 cites W1977777040 @default.
• W2090750900 cites W1979242274 @default.
• W2090750900 cites W1979907230 @default.
• W2090750900 cites W1984175418 @default.
• W2090750900 cites W2005691168 @default.
• W2090750900 cites W2013272777 @default.
• W2090750900 cites W2014672052 @default.
• W2090750900 cites W2028990389 @default.
• W2090750900 cites W2033626702 @default.
• W2090750900 cites W2033971030 @default.
• W2090750900 cites W2034205392 @default.
• W2090750900 cites W2043947871 @default.
• W2090750900 cites W2048423883 @default.
• W2090750900 cites W2061659318 @default.
• W2090750900 cites W2068617136 @default.
• W2090750900 cites W2071831593 @default.
• W2090750900 cites W2074275686 @default.
• W2090750900 cites W2075964274 @default.
• W2090750900 cites W2084863756 @default.
• W2090750900 cites W2089544520 @default.
• W2090750900 cites W2092667551 @default.
• W2090750900 cites W2094013842 @default.
• W2090750900 cites W2122689609 @default.
• W2090750900 cites W2151825937 @default.
• W2090750900 cites W2168229610 @default.
• W2090750900 cites W4292811746 @default.
• W2090750900 doi "https://doi.org/10.4236/ajibm.2013.38079" @default.
• W2090750900 hasPublicationYear "2013" @default.
• W2090750900 type Work @default.
• W2090750900 sameAs 2090750900 @default.
• W2090750900 citedByCount "21" @default.
• W2090750900 countsByYear W20907509002014 @default.
• W2090750900 countsByYear W20907509002015 @default.
• W2090750900 countsByYear W20907509002016 @default.
• W2090750900 countsByYear W20907509002017 @default.
• W2090750900 countsByYear W20907509002018 @default.
• W2090750900 countsByYear W20907509002019 @default.
• W2090750900 countsByYear W20907509002020 @default.
• W2090750900 countsByYear W20907509002021 @default.
• W2090750900 countsByYear W20907509002022 @default.
• W2090750900 countsByYear W20907509002023 @default.
• W2090750900 crossrefType "journal-article" @default.
• W2090750900 hasAuthorship W2090750900A5065623074 @default.
• W2090750900 hasBestOaLocation W20907509001 @default.
• W2090750900 hasConcept C101276457 @default.
• W2090750900 hasConcept C10138342 @default.
• W2090750900 hasConcept C111472728 @default.
• W2090750900 hasConcept C121332964 @default.
• W2090750900 hasConcept C136703025 @default.
• W2090750900 hasConcept C138885662 @default.
• W2090750900 hasConcept C140781008 @default.
• W2090750900 hasConcept C144133560 @default.
• W2090750900 hasConcept C146897074 @default.
• W2090750900 hasConcept C15744967 @default.
• W2090750900 hasConcept C162853370 @default.
• W2090750900 hasConcept C163258240 @default.
• W2090750900 hasConcept C182306322 @default.
• W2090750900 hasConcept C18903297 @default.
• W2090750900 hasConcept C191511416 @default.
• W2090750900 hasConcept C2776967331 @default.
• W2090750900 hasConcept C2779530757 @default.
• W2090750900 hasConcept C2779885105 @default.
• W2090750900 hasConcept C2780378061 @default.
• W2090750900 hasConcept C31367271 @default.
• W2090750900 hasConcept C43214815 @default.
• W2090750900 hasConcept C62520636 @default.
• W2090750900 hasConcept C77805123 @default.
• W2090750900 hasConcept C86803240 @default.
• W2090750900 hasConcept C91306197 @default.
• W2090750900 hasConceptScore W2090750900C101276457 @default.
• W2090750900 hasConceptScore W2090750900C10138342 @default.
• W2090750900 hasConceptScore W2090750900C111472728 @default.
• W2090750900 hasConceptScore W2090750900C121332964 @default.
• W2090750900 hasConceptScore W2090750900C136703025 @default.
• W2090750900 hasConceptScore W2090750900C138885662 @default.
• W2090750900 hasConceptScore W2090750900C140781008 @default.
• W2090750900 hasConceptScore W2090750900C144133560 @default.
• W2090750900 hasConceptScore W2090750900C146897074 @default.
• W2090750900 hasConceptScore W2090750900C15744967 @default.
• W2090750900 hasConceptScore W2090750900C162853370 @default.
• W2090750900 hasConceptScore W2090750900C163258240 @default.
• W2090750900 hasConceptScore W2090750900C182306322 @default.
• W2090750900 hasConceptScore W2090750900C18903297 @default.
• W2090750900 hasConceptScore W2090750900C191511416 @default.
• W2090750900 hasConceptScore W2090750900C2776967331 @default.
• W2090750900 hasConceptScore W2090750900C2779530757 @default.

• next