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- W2091310574 endingPage "137" @default.
- W2091310574 startingPage "127" @default.
- W2091310574 abstract "This paper aims to identify the consumer behavior variables and the moderating effect of customers’ previous experience that generate greater customer loyalty toward rural hospitality enterprises. A model is proposed that encompasses the moderating effect of customer experience on the relationships between: the functional and affective perceived value of the firm's offer; the firm's reputation; and customer satisfaction – and the effect of these variables on loyalty-driven behaviors (recommendation and repurchase intentions). The work finds that functional and affective perceived value influence reputation and satisfaction, and that this effect is moderated by the customer's experience. When they have prior experience of the firm, affective perceived value takes precedence over functional perceived value. However, functional perceived value constitutes the most valued element when customers are using the services of the firm for the first time. Reputation and satisfaction are also found to contribute to the generation of better recommendation and repurchase intentions." @default.
- W2091310574 created "2016-06-24" @default.
- W2091310574 creator A5013486505 @default.
- W2091310574 creator A5039729851 @default.
- W2091310574 creator A5067959194 @default.
- W2091310574 date "2013-09-01" @default.
- W2091310574 modified "2023-10-16" @default.
- W2091310574 title "Antecedents of loyalty toward rural hospitality enterprises: The moderating effect of the customer's previous experience" @default.
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