FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2093207008> ?p ?o ?g. }

• W2093207008 endingPage "158" @default.
• W2093207008 startingPage "147" @default.
• W2093207008 abstract "Purpose – The purpose of this paper is to analyze how affective commitment to fellow customers influences a customer's affective commitment to the service provider and customer citizenship behavior (CCB). In addition, the paper seeks to examine the moderating role of a customer's calculative commitment to the service organization. Design/methodology/approach – The study used a large-scale survey among customers of a health club and a scenario-based experiment to test the hypotheses. Findings – Both empirical studies provide evidence that affective commitment to fellow customers has positive consequences for the customer-firm-relationship. The findings suggest that commitment to fellow customers and commitment to the service organization influence very specific facets of customer citizenship behavior. In addition, the study found preliminary support for the moderating role of calculative commitment. Affective commitment to fellow customers showed the strongest effect on affective commitment to the provider in customer-firm relationships characterized by high (versus low) calculative commitment. Practical implications – The results of this research have a number of managerial implications. This study suggests measures to strengthen customer-firm-relationships, e.g. generating intensive exchange among customers or attraction of consumer pairs. Providing customers with platforms of valuable relationships to multiplex ties can be a competitive advantage for service providers. Originality/value – This article is the first that highlights the role of other customers as a target of customer commitment and how this commitment affects both the customer's relationship to the service provider and his or her customer citizenship behavior. The present study therefore broadens our knowledge of how bonding among customers influences consumer behavior in service settings." @default.
• W2093207008 created "2016-06-24" @default.
• W2093207008 creator A5005592341 @default.
• W2093207008 creator A5028400329 @default.
• W2093207008 creator A5070959151 @default.
• W2093207008 date "2014-05-06" @default.
• W2093207008 modified "2023-10-14" @default.
• W2093207008 title "How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior" @default.
• W2093207008 cites W1935797113 @default.
• W2093207008 cites W1968352422 @default.
• W2093207008 cites W1970324720 @default.
• W2093207008 cites W1972967614 @default.
• W2093207008 cites W1980197955 @default.
• W2093207008 cites W1988600566 @default.
• W2093207008 cites W1990272598 @default.
• W2093207008 cites W1999625179 @default.
• W2093207008 cites W2001623341 @default.
• W2093207008 cites W2011091479 @default.
• W2093207008 cites W2017606208 @default.
• W2093207008 cites W2018713904 @default.
• W2093207008 cites W2030828723 @default.
• W2093207008 cites W2032188182 @default.
• W2093207008 cites W2038702827 @default.
• W2093207008 cites W2040992710 @default.
• W2093207008 cites W2041767207 @default.
• W2093207008 cites W2042808950 @default.
• W2093207008 cites W2049283039 @default.
• W2093207008 cites W2051244461 @default.
• W2093207008 cites W2063941355 @default.
• W2093207008 cites W2064526776 @default.
• W2093207008 cites W2068569565 @default.
• W2093207008 cites W2072117561 @default.
• W2093207008 cites W2073757295 @default.
• W2093207008 cites W2080199395 @default.
• W2093207008 cites W2082516910 @default.
• W2093207008 cites W2083174051 @default.
• W2093207008 cites W2084969014 @default.
• W2093207008 cites W2085086200 @default.
• W2093207008 cites W2085590968 @default.
• W2093207008 cites W2094260684 @default.
• W2093207008 cites W2106096361 @default.
• W2093207008 cites W2106641236 @default.
• W2093207008 cites W2109469951 @default.
• W2093207008 cites W2111053589 @default.
• W2093207008 cites W2114626237 @default.
• W2093207008 cites W2120744077 @default.
• W2093207008 cites W2127228059 @default.
• W2093207008 cites W2129858935 @default.
• W2093207008 cites W2131677145 @default.
• W2093207008 cites W2133977168 @default.
• W2093207008 cites W2135273139 @default.
• W2093207008 cites W2144336601 @default.
• W2093207008 cites W2147112788 @default.
• W2093207008 cites W2150238850 @default.
• W2093207008 cites W2158517811 @default.
• W2093207008 cites W2160268132 @default.
• W2093207008 cites W2165615513 @default.
• W2093207008 cites W2166857745 @default.
• W2093207008 cites W3121602511 @default.
• W2093207008 cites W4235678817 @default.
• W2093207008 cites W4236625609 @default.
• W2093207008 cites W3126090267 @default.
• W2093207008 doi "https://doi.org/10.1108/jsm-08-2012-0145" @default.
• W2093207008 hasPublicationYear "2014" @default.
• W2093207008 type Work @default.
• W2093207008 sameAs 2093207008 @default.
• W2093207008 citedByCount "75" @default.
• W2093207008 countsByYear W20932070082014 @default.
• W2093207008 countsByYear W20932070082015 @default.
• W2093207008 countsByYear W20932070082016 @default.
• W2093207008 countsByYear W20932070082017 @default.
• W2093207008 countsByYear W20932070082018 @default.
• W2093207008 countsByYear W20932070082019 @default.
• W2093207008 countsByYear W20932070082020 @default.
• W2093207008 countsByYear W20932070082021 @default.
• W2093207008 countsByYear W20932070082022 @default.
• W2093207008 countsByYear W20932070082023 @default.
• W2093207008 crossrefType "journal-article" @default.
• W2093207008 hasAuthorship W2093207008A5005592341 @default.
• W2093207008 hasAuthorship W2093207008A5028400329 @default.
• W2093207008 hasAuthorship W2093207008A5070959151 @default.
• W2093207008 hasConcept C101276457 @default.
• W2093207008 hasConcept C126583095 @default.
• W2093207008 hasConcept C140781008 @default.
• W2093207008 hasConcept C144133560 @default.
• W2093207008 hasConcept C146897074 @default.
• W2093207008 hasConcept C15744967 @default.
• W2093207008 hasConcept C162853370 @default.
• W2093207008 hasConcept C192975520 @default.
• W2093207008 hasConcept C2780378061 @default.
• W2093207008 hasConcept C31367271 @default.
• W2093207008 hasConcept C54649085 @default.
• W2093207008 hasConcept C57660159 @default.
• W2093207008 hasConcept C63207073 @default.
• W2093207008 hasConcept C77197577 @default.
• W2093207008 hasConcept C77805123 @default.
• W2093207008 hasConcept C83030740 @default.
• W2093207008 hasConceptScore W2093207008C101276457 @default.

• next