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- W2093239702 abstract "We investigate the relationship between human resources (HR) and superior firm performance, as well as the role of business strategy as a key mediating factor, for small- and medium-sized enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, which are based on quality of service and personal attention to customers, alongside generous compensation and attention to employee development." @default.
- W2093239702 created "2016-06-24" @default.
- W2093239702 creator A5073796174 @default.
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- W2093239702 date "2012-02-01" @default.
- W2093239702 modified "2023-09-27" @default.
- W2093239702 title "Human resources and SME performance in services: empirical evidence from the UK" @default.
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- W2093239702 doi "https://doi.org/10.1080/09585192.2011.561236" @default.
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