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- W2093282014 abstract "Abstract Although it has been claimed that the attitudes that employees have toward their work influence how customers react to the organization, its service and products, relatively little empirical research has examined these possible linkages. The focus in this article is on the relations between organizational commitment and customer reactions (e.g., customer satisfaction, repeat purchase behavior). Specifically, we review relevant theory and research, discuss methodological issues associated with examining this issue, and make recommendations for both researchers and human resource (HR) practitioners interested in mapping linkages between organizational commitment and customer reactions." @default.
- W2093282014 created "2016-06-24" @default.
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- W2093282014 date "2001-09-01" @default.
- W2093282014 modified "2023-10-03" @default.
- W2093282014 title "Employee commitment to the organization and customer reactions: mapping the linkages" @default.
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- W2093282014 doi "https://doi.org/10.1016/s1053-4822(00)00049-8" @default.
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