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• W2093361321 abstract "Purpose – To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance levels stated in the contract, and facilitating the application of benchmarking approach in maintenance logistics activities.Design/methodology/approach – A six tiers collaborative management model is designed in building the PMS, by which information sharing of performance history of suppliers is made possible. By following the work flow of the PMS, performance of suppliers is benchmarked with the best‐in‐class supplier, resulting in the identification of the most appropriate supplier for the particular requirement.Findings – PMS helps a company and its suppliers to understand the performance gap between its service levels with the best‐in‐class practice. The resulting performance gap provides valuable information ..." @default.
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• W2093361321 date "2007-06-05" @default.
• W2093361321 modified "2023-10-01" @default.
• W2093361321 title "Development of performance measurement system in managing supplier relationship for maintenance logistics providers" @default.
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• W2093361321 doi "https://doi.org/10.1108/14635770710753149" @default.
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