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- W2093946057 abstract "In response to the need to identify and establish the strategic value of the processes covered by the Quality Standards (ISO 9001, EFQM) this work proposes a methodology that combines the Resource-Based View (RBV) with the 'process-based approach' that enables the key processes and their importance to quality system management to be identified. This methodology is applied to the hotel sector, which allows a comparison to be made with the criteria of the Q Standard of Spanish Tourism Quality and the proposal to be validated. In this respect; three types of processes have been identified: principal, complementary and support processes." @default.
- W2093946057 created "2016-06-24" @default.
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- W2093946057 date "2007-01-01" @default.
- W2093946057 modified "2023-10-03" @default.
- W2093946057 title "Identifying and determining the key processes for quality management systems in the hotel sector" @default.
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- W2093946057 doi "https://doi.org/10.1504/ijstm.2007.013946" @default.
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