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- W2095163973 abstract "An important IT service outsourcing business is to resolve incidents related to IT infrastructures our clients contract our company to support. Incidents are recorded as structured and unstructured data in tickets, which contain various characteristics" @default.
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- W2095163973 date "2014-06-01" @default.
- W2095163973 modified "2023-10-16" @default.
- W2095163973 title "Incident Ticket Analytics for IT Application Management Services" @default.
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- W2095163973 doi "https://doi.org/10.1109/scc.2014.80" @default.
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