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- W2095169304 abstract "Over the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. The co-design process that is integral to EBCD is powerful but also challenging, as it requires both staff and patients to renegotiate their roles and expectations as part of a reconfiguration of the relationships of power between citizens and public services. In this paper, we reflect upon the implementation and adaptation of EBCD in a variety of projects and on the challenges of co-design work within healthcare settings. Our discussion aims to contribute to the growing field of service design and to encourage further research into how co-design processes shape—and are shaped by—the power relations that characterize contemporary public services." @default.
- W2095169304 created "2016-06-24" @default.
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- W2095169304 date "2015-05-07" @default.
- W2095169304 modified "2023-10-16" @default.
- W2095169304 title "Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector" @default.
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- W2095169304 doi "https://doi.org/10.2752/175630615x14212498964312" @default.
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