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- W2096886957 abstract "Technical communicators have become increasingly interested in how to open up the documentation process - to encourage workers to participate in developing documentation that closely fits their needs. This goal has led technical communicators to engage in usability testing, user-centered design approaches, and, more recently, open source documentation. Although these approaches have all had some success, there are other ways to encourage the participatory citizenship that is implied in these approaches. One way is through an open systems approach in which workers can consensually modify a given system and add their own contributions to the system. That is, an open system consists of an officially designed core that provides openings for workers' contributions - a system of information in which the control and responsibility for the information are distributed among the users themselves. The open systems approach has implications for computer documentation, but also for other domains, since it moves us from a consumer model of documentation-as-product towards a citizenship model in which citizens contribute to and collaboratively develop information.In this presentation, I describe efforts at two different universities to develop departmental websites as open systems. At these sites, web developers have adapted techniques that have traditionally been used in web-based Customer Relationship Management (CRM), transforming the sites from closed systems (centrally maintained and controlled sites) to open systems in which control is distributed among participants. At both universities, the shift entails constructing frameworks in which faculty and staff participate can collaboratively develop websites. Finally, I discuss the implications for computer documentation systems." @default.
- W2096886957 created "2016-06-24" @default.
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- W2096886957 date "2002-10-20" @default.
- W2096886957 modified "2023-09-26" @default.
- W2096886957 title "Documentation, participatory citizenship, and the web" @default.
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- W2096886957 doi "https://doi.org/10.1145/584955.584984" @default.
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