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- W2097628828 abstract "In order to gain competitive advantage, many companies are engaging in the reorganization of their business processes and in implementing automated or semi-automated process execution based on workflow and process engines. In order to improve business processes continuously, closed-loop systems are required. This paper describes how a combination of process modeling, process execution, and process measurement has been applied at Credit Suisse, a large Swiss bank operating internationally. The paper shows that explicit process models are a vital requirement for process measurement. Moreover, it illustrates the strengths and limitations of a particular performance management tool that has been in place for about a year. Based on practical experience with different process engines and a process performance management software, alternative architectures are suggested to support process monitoring, process measurement, and business activity monitoring (BAM)." @default.
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- W2097628828 date "2006-10-11" @default.
- W2097628828 modified "2023-09-26" @default.
- W2097628828 title "Business Process Monitoring & Measurement in a Large Bank: Challenges and Selected Approaches" @default.
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- W2097628828 doi "https://doi.org/10.1109/dexa.2005.60" @default.
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