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- W2099693091 endingPage "1347" @default.
- W2099693091 startingPage "1335" @default.
- W2099693091 abstract "Research on the dark side of organizational behavior has determined that employee sabotage is most often a reaction by disgruntled employees to perceived mistreatment. To date, however, most studies on employee retaliation have focused on intra-organizational sources of (in)justice. Results from this field study of customer service representatives (N = 358) showed that interpersonal injustice from customers relates positively to customer-directed sabotage over and above intra-organizational sources of fairness. Moreover, the association between unjust treatment and sabotage was moderated by 2 dimensions of moral identity (symbolization and internalization) in the form of a 3-way interaction. The relationship between injustice and sabotage was more pronounced for employees high (vs. low) in symbolization, but this moderation effect was weaker among employees who were high (vs. low) in internalization. Last, employee sabotage was negatively related to job performance ratings." @default.
- W2099693091 created "2016-06-24" @default.
- W2099693091 creator A5032201111 @default.
- W2099693091 creator A5032473651 @default.
- W2099693091 creator A5086923373 @default.
- W2099693091 date "2008-11-01" @default.
- W2099693091 modified "2023-10-13" @default.
- W2099693091 title "Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage." @default.
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