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- W2100044763 abstract "The financial services industry has changed dramatically over the past decade as a wave of consolidation driven by legal, technological, and market changes has continued to build. This article provides a case study of a small commercial bank attempting to develop and execute a successful strategy by targeting small businesses and emphasizing customer service and innovative technology." @default.
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- W2100044763 date "2002-09-01" @default.
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- W2100044763 title "Case study Strategic challenges in the financial services industry" @default.
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- W2100044763 doi "https://doi.org/10.1108/08858620210439077" @default.
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