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• W2101412169 abstract "As empirical studies show, customers often stop synchronous communication with a supplier during e-commerce processes. In order to overcome these stoppages, Push concepts on the interaction level take over or at least trigger customer activities. On the one hand this supports the customer in continuing his/her communication with the Web-shop, on the other hand it helps the supplier to regain control of transaction processes. This article deals with the identification of push opportunities on interaction level and shows concepts for individual push activities. These push concepts are prototypically implemented in a push system that may complement any shop system. For first experiences in a practical setting it is introduced to the customer portal of REHAU AG+Co." @default.
• W2101412169 created "2016-06-24" @default.
• W2101412169 creator A5024856784 @default.
• W2101412169 creator A5030427746 @default.
• W2101412169 date "2006-10-11" @default.
• W2101412169 modified "2023-09-27" @default.
• W2101412169 title "Push Concepts to Control Interactions in E-Commerce" @default.
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• W2101412169 doi "https://doi.org/10.1109/icect.2005.72" @default.
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