FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2101432893> ?p ?o ?g. }

• W2101432893 endingPage "355" @default.
• W2101432893 startingPage "350" @default.
• W2101432893 abstract "discussions and trends in digital reference have emphasized the use of real-time digital reference services. Recent articles have questioned both the utility and use of asynchronous services such as e-mail. This article uses data from the AskERIC digital reference to demonstrate that asynchronous services are not only useful and used, but may have greater utility than real-time systems. ********** Digital reference refers to the provision of human-intermediated to users over a digital network. Sometimes referred to as virtual reference or e-reference, digital reference has become a hot topic in the library community; it has even been called the first mature application of the digital library, even though its development has been in large part parallel to digital library research and development. At conferences, in articles, and on the Intemet, there is an ongoing dialogue about how best to build and run digital reference services. Many of these discussions have been summarized by Peters in his article Current Opportunities for the Effective Meta-Assessment of Online Reference Services. (1) In the article Peters states: A meta-assessment undertaking could focus on raising several key questions and assumptions about reference in general and online reference services in particular. Once the questions have been raised and the assumptions questioned, they can be examined and tested--in thought experiments, in controlled research environments, and in pilot programs. (2) One of the findings Peters generates concerns the inclusion of so-called real-time technologies in a digital reference service: To be successful, does online reference have to be conducted in real-time? Examples of delayed include snail-mail reference, delayed phone reference (where the user calls in the question, then the provider phones back at a later time with the answer or assistance), and e-mail reference. None of these forms of reference has proven to be widely accepted and frequently useful to a population. Although all reference involves some sort of time delay, it appears to be true that, for most users and most reference needs, delays of more than a few minutes diminish both the usefulness and use of a reference that routinely incorporates such delays into its architecture. (3) This article tests Peters' findings against empirical data gathered through customer surveys conducted for the AskERIC asynchronous question-answering service. (4) The results of these surveys directly contradict Peters' findings in relation to real-time services. Study Background AskERIC is a personalized Internet-based providing education information to teachers, librarians, counselors, administrators, parents, and others interested in education throughout the United States and the world. It began in 1992 as a project of the ERIC Clearinghouse on Information and Technology (part of the Educational Resources Information Center) and today it encompasses the resources of the entire ERIC system and beyond, using the subject expertise of the sixteen ERIC Clearinghouses to respond to education requests. The AskERIC allows educational researchers and practitioners to ask questions via e-mail or the Web. ERIC experts provide users with a list of ERIC database citations, Internet resources, and other relevant information within two business days. The AskERIC answers between 800 and 1,414 (at peak) questions per week using this asynchronous digital reference service. Table 1 shows the question loads for AskERIC during the past eight years. Clearly AskERIC is a large-volume handling a large number of digital reference inquiries. If, as Peters states, asynchronous services (as opposed to real-time services) significantly diminish both the usefulness and use of a reference service AskERIC users should be very dissatisfied with the service. …" @default.
• W2101432893 created "2016-06-24" @default.
• W2101432893 creator A5028556182 @default.
• W2101432893 creator A5042620093 @default.
• W2101432893 date "2002-06-22" @default.
• W2101432893 modified "2023-09-26" @default.
• W2101432893 title "The necessity of real-time: Fact and fiction in digital reference systems" @default.
• W2101432893 doi "https://doi.org/10.26153/tsw/14022" @default.
• W2101432893 hasPublicationYear "2002" @default.
• W2101432893 type Work @default.
• W2101432893 sameAs 2101432893 @default.
• W2101432893 citedByCount "13" @default.
• W2101432893 crossrefType "journal-article" @default.
• W2101432893 hasAuthorship W2101432893A5028556182 @default.
• W2101432893 hasAuthorship W2101432893A5042620093 @default.
• W2101432893 hasConcept C115903868 @default.
• W2101432893 hasConcept C124952713 @default.
• W2101432893 hasConcept C136264566 @default.
• W2101432893 hasConcept C136764020 @default.
• W2101432893 hasConcept C142362112 @default.
• W2101432893 hasConcept C150189527 @default.
• W2101432893 hasConcept C151319957 @default.
• W2101432893 hasConcept C162324750 @default.
• W2101432893 hasConcept C164913051 @default.
• W2101432893 hasConcept C2522767166 @default.
• W2101432893 hasConcept C2779061114 @default.
• W2101432893 hasConcept C2780378061 @default.
• W2101432893 hasConcept C41008148 @default.
• W2101432893 hasConcept C49774154 @default.
• W2101432893 hasConcept C513874922 @default.
• W2101432893 hasConcept C76155785 @default.
• W2101432893 hasConceptScore W2101432893C115903868 @default.
• W2101432893 hasConceptScore W2101432893C124952713 @default.
• W2101432893 hasConceptScore W2101432893C136264566 @default.
• W2101432893 hasConceptScore W2101432893C136764020 @default.
• W2101432893 hasConceptScore W2101432893C142362112 @default.
• W2101432893 hasConceptScore W2101432893C150189527 @default.
• W2101432893 hasConceptScore W2101432893C151319957 @default.
• W2101432893 hasConceptScore W2101432893C162324750 @default.
• W2101432893 hasConceptScore W2101432893C164913051 @default.
• W2101432893 hasConceptScore W2101432893C2522767166 @default.
• W2101432893 hasConceptScore W2101432893C2779061114 @default.
• W2101432893 hasConceptScore W2101432893C2780378061 @default.
• W2101432893 hasConceptScore W2101432893C41008148 @default.
• W2101432893 hasConceptScore W2101432893C49774154 @default.
• W2101432893 hasConceptScore W2101432893C513874922 @default.
• W2101432893 hasConceptScore W2101432893C76155785 @default.
• W2101432893 hasIssue "4" @default.
• W2101432893 hasLocation W21014328931 @default.
• W2101432893 hasOpenAccess W2101432893 @default.
• W2101432893 hasPrimaryLocation W21014328931 @default.
• W2101432893 hasRelatedWork W1483628107 @default.
• W2101432893 hasRelatedWork W1510885545 @default.
• W2101432893 hasRelatedWork W1514686639 @default.
• W2101432893 hasRelatedWork W1539354429 @default.
• W2101432893 hasRelatedWork W1543539475 @default.
• W2101432893 hasRelatedWork W1603764048 @default.
• W2101432893 hasRelatedWork W164415529 @default.
• W2101432893 hasRelatedWork W1750855792 @default.
• W2101432893 hasRelatedWork W1980441157 @default.
• W2101432893 hasRelatedWork W1993867498 @default.
• W2101432893 hasRelatedWork W2056928725 @default.
• W2101432893 hasRelatedWork W2061191553 @default.
• W2101432893 hasRelatedWork W2061263043 @default.
• W2101432893 hasRelatedWork W2108855109 @default.
• W2101432893 hasRelatedWork W2146452756 @default.
• W2101432893 hasRelatedWork W226413615 @default.
• W2101432893 hasRelatedWork W2319809016 @default.
• W2101432893 hasRelatedWork W2993090325 @default.
• W2101432893 hasRelatedWork W351381311 @default.
• W2101432893 hasRelatedWork W41576628 @default.
• W2101432893 hasVolume "41" @default.
• W2101432893 isParatext "false" @default.
• W2101432893 isRetracted "false" @default.
• W2101432893 magId "2101432893" @default.
• W2101432893 workType "article" @default.