Matches in SemOpenAlex for { <https://semopenalex.org/work/W2102188926> ?p ?o ?g. }
- W2102188926 endingPage "593" @default.
- W2102188926 startingPage "577" @default.
- W2102188926 abstract "The enhancement of service quality is an area of optimal managerial relevance that has, to date, received minimal attention in the literature. Because customers' service quality evaluations are based almost entirely upon the behaviours of frontline employees, organisations rely heavily upon these employees to improve overall service quality provision. However, much of the literature looking at service quality enhancement lacks detail when examining the impact of employee service-related behaviours on customers' service quality perceptions. As a result, this paper comprehensively conceptualises those front-line employee behaviours which are the most likely to enhance customers' service quality perceptions. This conceptualisation is grounded in an extensive review of the services marketing literature, pooling together previously disparate research strands. Formal hypotheses are presented. Implications and future research directions are also discussed." @default.
- W2102188926 created "2016-06-24" @default.
- W2102188926 creator A5034101507 @default.
- W2102188926 creator A5057284058 @default.
- W2102188926 creator A5077991429 @default.
- W2102188926 date "2001-06-01" @default.
- W2102188926 modified "2023-09-27" @default.
- W2102188926 title "Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions" @default.
- W2102188926 cites W1513943390 @default.
- W2102188926 cites W1549054775 @default.
- W2102188926 cites W1550408369 @default.
- W2102188926 cites W1605091839 @default.
- W2102188926 cites W1605364071 @default.
- W2102188926 cites W1689771227 @default.
- W2102188926 cites W1756507968 @default.
- W2102188926 cites W1906706893 @default.
- W2102188926 cites W1968629566 @default.
- W2102188926 cites W1978062784 @default.
- W2102188926 cites W1979242274 @default.
- W2102188926 cites W1979522819 @default.
- W2102188926 cites W1982999069 @default.
- W2102188926 cites W1986709698 @default.
- W2102188926 cites W1995561053 @default.
- W2102188926 cites W2000971191 @default.
- W2102188926 cites W2001916972 @default.
- W2102188926 cites W2005461146 @default.
- W2102188926 cites W2006153161 @default.
- W2102188926 cites W2009831746 @default.
- W2102188926 cites W2011677878 @default.
- W2102188926 cites W2017718397 @default.
- W2102188926 cites W2026368098 @default.
- W2102188926 cites W2028809046 @default.
- W2102188926 cites W2029013777 @default.
- W2102188926 cites W2029758834 @default.
- W2102188926 cites W2036063909 @default.
- W2102188926 cites W2043947871 @default.
- W2102188926 cites W2054831314 @default.
- W2102188926 cites W2058787488 @default.
- W2102188926 cites W2062093135 @default.
- W2102188926 cites W2066088497 @default.
- W2102188926 cites W2067718403 @default.
- W2102188926 cites W2073462901 @default.
- W2102188926 cites W2082545859 @default.
- W2102188926 cites W2087836953 @default.
- W2102188926 cites W2094013842 @default.
- W2102188926 cites W2103291461 @default.
- W2102188926 cites W2150419495 @default.
- W2102188926 cites W2169663002 @default.
- W2102188926 cites W2170094403 @default.
- W2102188926 cites W2333057539 @default.
- W2102188926 cites W2413752889 @default.
- W2102188926 cites W2418418869 @default.
- W2102188926 cites W970786996 @default.
- W2102188926 cites W1966518808 @default.
- W2102188926 doi "https://doi.org/10.1362/026725701323366944" @default.
- W2102188926 hasPublicationYear "2001" @default.
- W2102188926 type Work @default.
- W2102188926 sameAs 2102188926 @default.
- W2102188926 citedByCount "95" @default.
- W2102188926 countsByYear W21021889262012 @default.
- W2102188926 countsByYear W21021889262013 @default.
- W2102188926 countsByYear W21021889262014 @default.
- W2102188926 countsByYear W21021889262015 @default.
- W2102188926 countsByYear W21021889262016 @default.
- W2102188926 countsByYear W21021889262017 @default.
- W2102188926 countsByYear W21021889262018 @default.
- W2102188926 countsByYear W21021889262019 @default.
- W2102188926 countsByYear W21021889262020 @default.
- W2102188926 countsByYear W21021889262021 @default.
- W2102188926 countsByYear W21021889262022 @default.
- W2102188926 countsByYear W21021889262023 @default.
- W2102188926 crossrefType "journal-article" @default.
- W2102188926 hasAuthorship W2102188926A5034101507 @default.
- W2102188926 hasAuthorship W2102188926A5057284058 @default.
- W2102188926 hasAuthorship W2102188926A5077991429 @default.
- W2102188926 hasBestOaLocation W21021889262 @default.
- W2102188926 hasConcept C111472728 @default.
- W2102188926 hasConcept C116537 @default.
- W2102188926 hasConcept C138885662 @default.
- W2102188926 hasConcept C140781008 @default.
- W2102188926 hasConcept C144133560 @default.
- W2102188926 hasConcept C154945302 @default.
- W2102188926 hasConcept C15744967 @default.
- W2102188926 hasConcept C158154518 @default.
- W2102188926 hasConcept C16151460 @default.
- W2102188926 hasConcept C162853370 @default.
- W2102188926 hasConcept C169760540 @default.
- W2102188926 hasConcept C17744445 @default.
- W2102188926 hasConcept C199539241 @default.
- W2102188926 hasConcept C26760741 @default.
- W2102188926 hasConcept C2779530757 @default.
- W2102188926 hasConcept C2780378061 @default.
- W2102188926 hasConcept C2780795282 @default.
- W2102188926 hasConcept C33756811 @default.
- W2102188926 hasConcept C41008148 @default.
- W2102188926 hasConcept C61063171 @default.
- W2102188926 hasConcept C68595000 @default.
- W2102188926 hasConcept C70437156 @default.