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- W2104534438 abstract "Public relations helps organisations establish reputations (Plowman, Briggs & Huang 2001), improve community relationships (Ledingham & Bruning 2000, Stark & Kruckeberg 2001), resolve conflict (Coombs 2001, Ehling, White & Grunig 1992, Grunig 2001, Springston & Keyton 2001), and change attitudes and behaviours (Cutlip, Center & Broom 2000), Grunig & Repper 1992, Hendrix 2004). Such outcomes are valued by managers (Guth & Marsh 2003, Newson, Turk & Kruckeberg 2004) who increasingly require evidence of public relations’ contribution to organisational goals. Although practitioners use both formal and informal methods to evaluate their effectiveness (Walker 1994, Watson 2001), it is unclear how their reporting of public relations success measures up to actual achievement of outcomes. Public relations evaluation has received much attention in both academic and practitioner literature (Baskin, Aronoff & Lattimore 1997, Cutlip, Center & Broom 2000, Dozier & Repper 1992, Hendrix 2004, Walker 1994, Watson 2001). In 1994, the International Public Relations Association in conjunction with the Public Relations Institute of Australia produced a gold paper on public relations evaluation, stressing the need for professionals to demonstrate their professional accountability through evaluation. Guided by these recommendations and academic literature, this study uses five years of public relations campaign data gathered from 118 awards case studies to identify evaluation methods and examine the reporting of public relations evaluation against set outcomes. Finally this paper poses a set of initiatives to enhance public relations accountability through effective evaluation and advance the profession’s ability to make a difference." @default.
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- W2104534438 date "2004-07-01" @default.
- W2104534438 modified "2023-09-27" @default.
- W2104534438 title "Are we really making a difference? The gap between outcomes and evaluation research in public relations campaigns" @default.
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