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• W2105433666 abstract "This study aims to develop an evaluation criteria that considers both service providers' and patients' value perspectives in assessing e-Health service performance. The research framework extends the service-profit chain by integrating service triangle concept, emphasizing the relationships among three stakeholders: the firm, the customers, and the employees. Therefore, this study expects to contribute the literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns value perspectives of multiple stakeholders and their interactions." @default.
• W2105433666 created "2016-06-24" @default.
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• W2105433666 date "2011-05-01" @default.
• W2105433666 modified "2023-09-24" @default.
• W2105433666 title "Assessing the Performance of e-Health Service" @default.
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• W2105433666 doi "https://doi.org/10.1109/ijcss.2011.53" @default.
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