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- W210580018 abstract "In this paper, we analyze the Contact Center's specific-security characteristics, including the threat model and weakness and study effective security measures focussing on protecting customer's personal information. Also, we establish the information security management system to reduce the possibility of information leakage from the internal employee in advance. As a result, we propose the Security management model for protecting personal information for customer Contact Center that complies with current ISO/IEC JTC 1 ISMS 27000 series standards." @default.
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- W210580018 date "2009-01-01" @default.
- W210580018 modified "2023-09-28" @default.
- W210580018 title "Security Management Model for Protecting Personal Information for the Customer Contact Center" @default.
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