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- W2108793908 abstract "In the recent years, the service management frameworks ITIL and eTOM have been adopted by many organizations. However, these frameworks focus on the elaboration of what needs to be done, but give only limited assistance concerning the implementation. In this paper a refinement of service fault management processes is presented which strives to systematically analyze the possibilities for automation and tool support of these processes." @default.
- W2108793908 created "2016-06-24" @default.
- W2108793908 creator A5055255283 @default.
- W2108793908 date "2007-05-01" @default.
- W2108793908 modified "2023-10-18" @default.
- W2108793908 title "Refining ITIL/eTOM Processes for Automation in Service Fault Management" @default.
- W2108793908 cites W2143157777 @default.
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- W2108793908 doi "https://doi.org/10.1109/bdim.2007.375019" @default.
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