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• W2109063287 abstract "The backbone of theory of the market‐based approach New Public Management is that market orientation improves public service performance. In this article, market orientation is operationalized through the dominant theoretical framework in the business literature: competitor orientation, customer orientation, and interfunctional coordination. Market orientation is examined from the vantage point of three stakeholder groups in English local government: citizens, public servants, and the central government’s agent, the Audit Commission. Findings show that market orientation works best for enhancing citizen satisfaction with local services, but its impacts on the performance judgments of local managers or the Audit Commission are negligible. The conclusion discusses important implications of these findings for research, policy, and practice." @default.
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• W2109063287 date "2011-09-01" @default.
• W2109063287 modified "2023-10-16" @default.
• W2109063287 title "Market Orientation and Public Service Performance: New Public Management Gone Mad?" @default.
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• W2109063287 doi "https://doi.org/10.1111/j.1540-6210.2011.02410.x" @default.
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