FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2109618431> ?p ?o ?g. }

• W2109618431 endingPage "676" @default.
• W2109618431 startingPage "661" @default.
• W2109618431 abstract "Purpose – Customer knowledge has not yet been recognized as a possible source of strategic competitive advantage in expansion of the knowledge-based view. The purpose of this paper is, therefore, to gain initial insights into the strategic dimension of customers knowledge in order to enable companies to define, identify and motivate the right customers and work with them together on a strategically successful level. Design/methodology/approach – The following single case study is based on semi-structured interviews with nine employees and strategic customers as well as a document analysis in an entrepreneurially oriented smaller firm equipped with limited resources. Findings – The findings demonstrate that strategic customers take on a valuable position within the company. It appears that the strategic customer is more aware of his/her value than the company itself. A definition and first criteria of strategic customers could be determined and a systematic identification of strategic customers is possible with the help of this study. Research limitations/implications – The paper is an empirical contribution to the existing customer knowledge management literature and aids in gaining further insight into the definition, identification and motivation of strategic customers. A definition is derived based on a literature study and developed further through the results of the empirical analysis. An additional result of the empirical study showed that customer oriented knowledge management is a promising bridge between the knowledge- and market-based view. Originality/value – The apparent lack of resources in entrepreneurially oriented smaller firms can be overcome through the addition of external knowledge resources, which the paper refers to as strategic customers." @default.
• W2109618431 created "2016-06-24" @default.
• W2109618431 creator A5027944225 @default.
• W2109618431 creator A5039532913 @default.
• W2109618431 creator A5082975295 @default.
• W2109618431 date "2013-09-09" @default.
• W2109618431 modified "2023-09-25" @default.
• W2109618431 title "Do you know your valuable customers?" @default.
• W2109618431 cites W1553851185 @default.
• W2109618431 cites W1591579618 @default.
• W2109618431 cites W1874261687 @default.
• W2109618431 cites W1965754101 @default.
• W2109618431 cites W1972672370 @default.
• W2109618431 cites W1982688909 @default.
• W2109618431 cites W1993568353 @default.
• W2109618431 cites W2018521444 @default.
• W2109618431 cites W2020075691 @default.
• W2109618431 cites W2022807203 @default.
• W2109618431 cites W2025264192 @default.
• W2109618431 cites W2033826632 @default.
• W2109618431 cites W2052505988 @default.
• W2109618431 cites W2059813301 @default.
• W2109618431 cites W2065480672 @default.
• W2109618431 cites W2079537649 @default.
• W2109618431 cites W2087301081 @default.
• W2109618431 cites W2092072517 @default.
• W2109618431 cites W2095522794 @default.
• W2109618431 cites W2095602822 @default.
• W2109618431 cites W2098446799 @default.
• W2109618431 cites W2108795964 @default.
• W2109618431 cites W2109204622 @default.
• W2109618431 cites W2129830692 @default.
• W2109618431 cites W2137989220 @default.
• W2109618431 cites W2141951329 @default.
• W2109618431 cites W2142225512 @default.
• W2109618431 cites W2160449301 @default.
• W2109618431 cites W2314501994 @default.
• W2109618431 cites W2340148554 @default.
• W2109618431 cites W2499347201 @default.
• W2109618431 cites W2505063666 @default.
• W2109618431 cites W2901077477 @default.
• W2109618431 cites W2902183860 @default.
• W2109618431 cites W3124293074 @default.
• W2109618431 cites W3124865326 @default.
• W2109618431 cites W3125982102 @default.
• W2109618431 cites W4211092876 @default.
• W2109618431 cites W4236010426 @default.
• W2109618431 cites W4243723631 @default.
• W2109618431 cites W4243927447 @default.
• W2109618431 cites W4244364399 @default.
• W2109618431 cites W4254594311 @default.
• W2109618431 doi "https://doi.org/10.1108/jkm-12-2012-0385" @default.
• W2109618431 hasPublicationYear "2013" @default.
• W2109618431 type Work @default.
• W2109618431 sameAs 2109618431 @default.
• W2109618431 citedByCount "18" @default.
• W2109618431 countsByYear W21096184312014 @default.
• W2109618431 countsByYear W21096184312015 @default.
• W2109618431 countsByYear W21096184312016 @default.
• W2109618431 countsByYear W21096184312017 @default.
• W2109618431 countsByYear W21096184312018 @default.
• W2109618431 countsByYear W21096184312019 @default.
• W2109618431 countsByYear W21096184312020 @default.
• W2109618431 countsByYear W21096184312021 @default.
• W2109618431 countsByYear W21096184312022 @default.
• W2109618431 countsByYear W21096184312023 @default.
• W2109618431 crossrefType "journal-article" @default.
• W2109618431 hasAuthorship W2109618431A5027944225 @default.
• W2109618431 hasAuthorship W2109618431A5039532913 @default.
• W2109618431 hasAuthorship W2109618431A5082975295 @default.
• W2109618431 hasConcept C111472728 @default.
• W2109618431 hasConcept C116834253 @default.
• W2109618431 hasConcept C120936955 @default.
• W2109618431 hasConcept C138885662 @default.
• W2109618431 hasConcept C144024400 @default.
• W2109618431 hasConcept C144133560 @default.
• W2109618431 hasConcept C162853370 @default.
• W2109618431 hasConcept C190248442 @default.
• W2109618431 hasConcept C195094911 @default.
• W2109618431 hasConcept C2776950860 @default.
• W2109618431 hasConcept C36289849 @default.
• W2109618431 hasConcept C41008148 @default.
• W2109618431 hasConcept C56739046 @default.
• W2109618431 hasConcept C58546491 @default.
• W2109618431 hasConcept C59822182 @default.
• W2109618431 hasConcept C86275758 @default.
• W2109618431 hasConcept C86803240 @default.
• W2109618431 hasConceptScore W2109618431C111472728 @default.
• W2109618431 hasConceptScore W2109618431C116834253 @default.
• W2109618431 hasConceptScore W2109618431C120936955 @default.
• W2109618431 hasConceptScore W2109618431C138885662 @default.
• W2109618431 hasConceptScore W2109618431C144024400 @default.
• W2109618431 hasConceptScore W2109618431C144133560 @default.
• W2109618431 hasConceptScore W2109618431C162853370 @default.
• W2109618431 hasConceptScore W2109618431C190248442 @default.
• W2109618431 hasConceptScore W2109618431C195094911 @default.
• W2109618431 hasConceptScore W2109618431C2776950860 @default.
• W2109618431 hasConceptScore W2109618431C36289849 @default.

• next