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- W2110274577 endingPage "796" @default.
- W2110274577 startingPage "786" @default.
- W2110274577 abstract "Scholars and practitioners have long debated what role the public should play in public management. When members of the public interact with the administrative side of government, should they be treated as customers, as citizens, or in some other manner? This article takes as its premise that members of the public assume three principal roles relative to public management: as customers, as partners, and as citizens. After placing these roles in the context of the history of public administration, the article draws from recent research to recommend guidelines for how public managers can work effectively with the public in these several capacities." @default.
- W2110274577 created "2016-06-24" @default.
- W2110274577 creator A5038344609 @default.
- W2110274577 date "2013-09-17" @default.
- W2110274577 modified "2023-10-01" @default.
- W2110274577 title "Citizen, Customer, Partner: Rethinking the Place of the Public in Public Management" @default.
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- W2110274577 doi "https://doi.org/10.1111/puar.12109" @default.
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