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- W2110398424 abstract "Purpose: This study aimed to use available evidence and expert consensus to develop performance indicators of patient and public involvement in hospital. Methods: A 3-step process was used to develop the indicators. Firstly, key indicators and recommendations were identified from the literature and distributed over 5 domains: customer satisfaction, complaint management, customer orientation, voice of customer and patients’ right. A multidisciplinary panel of medical professionals (n=8) rated and prioritized the indicators via 2-round Delphi technique. Subsequently, the panel assessed the indicators at two consensus meetings. Findings: Of the 41 draft performance indicators, the expert panel members achieved positive consensus on 33 indicators. Also two indicators were developed on experts' opinions. Conclusion: About 35 patient and public involvement performance indicators were identified. Evidence support was available for most indicators. The set of indicators provides a baseline for patient and public involvement among stakeholders enabling them to evaluate and improve their accountability." @default.
- W2110398424 created "2016-06-24" @default.
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- W2110398424 date "2013-04-13" @default.
- W2110398424 modified "2023-09-23" @default.
- W2110398424 title "Development of Performance Indicators for Patient and Public Involvement in Hospital: Expert Consensus Recommendations Based on the Available Evidence" @default.
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- W2110398424 doi "https://doi.org/10.13183/jcrg.v2i1.16" @default.
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