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- W2110486562 abstract "This paper presents a citizen centric framework for how to conduct business development in the public sector. Our starting point is a case study in which we followed a large strategically important development project in a Swedish municipality. The project has transformed the municipality to large one-stop shop, with a Citizen Service Unit that acts as an important hub in the relationship between citizens and the offices of the municipality. As a result vast amounts of new data about citizens' interactions with the municipality have been generated. An unexpected side effect of the development project is that the framework under which business development takes place has become larger than before and must take data from more sources into account. This raises issues such as ownership of business development, handling of vast amount of data and whether the whole endeavour has made the municipality more effective or not." @default.
- W2110486562 created "2016-06-24" @default.
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- W2110486562 date "2009-01-01" @default.
- W2110486562 modified "2023-09-27" @default.
- W2110486562 title "A citizen centric framework for business developmnet in the public sector" @default.
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