FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2113012605> ?p ?o ?g. }

• W2113012605 endingPage "207" @default.
• W2113012605 startingPage "197" @default.
• W2113012605 abstract "The purpose of this article is to cluster service failures and recovery actions in the hotel industry. Keywords were extracted from the descriptive responses of hotel guests and systematically clustered to identify major areas of service failures and recovery actions in the hotel industry. Two sets of textual data (service failure and service recovery) were collected from 75 hotel guests using the critical incident technique and content-analyzed with a text-mining program. Text-mining analysis identified 50 keywords in eight clusters from the service failure data and 50 keywords in seven clusters from the service recovery data. The identified keywords were conceptually graphed to map meaningful findings that are logically precise and computationally tractable. The major theoretical and practical implications are also discussed in this study." @default.
• W2113012605 created "2016-06-24" @default.
• W2113012605 creator A5002333581 @default.
• W2113012605 creator A5034401364 @default.
• W2113012605 creator A5035539309 @default.
• W2113012605 date "2011-07-01" @default.
• W2113012605 modified "2023-10-14" @default.
• W2113012605 title "Service failures and recovery actions in the hotel industry: A text-mining approach" @default.
• W2113012605 cites W1596886892 @default.
• W2113012605 cites W1963804871 @default.
• W2113012605 cites W1970718009 @default.
• W2113012605 cites W1977161855 @default.
• W2113012605 cites W1987213830 @default.
• W2113012605 cites W1988487435 @default.
• W2113012605 cites W1995561053 @default.
• W2113012605 cites W2004607473 @default.
• W2113012605 cites W2017912433 @default.
• W2113012605 cites W2025266568 @default.
• W2113012605 cites W2029095234 @default.
• W2113012605 cites W2031564884 @default.
• W2113012605 cites W2032343783 @default.
• W2113012605 cites W2040384293 @default.
• W2113012605 cites W2047562908 @default.
• W2113012605 cites W2059441062 @default.
• W2113012605 cites W2075271355 @default.
• W2113012605 cites W2080964048 @default.
• W2113012605 cites W2087661106 @default.
• W2113012605 cites W2107002007 @default.
• W2113012605 cites W2118269528 @default.
• W2113012605 cites W2123426428 @default.
• W2113012605 cites W2123576745 @default.
• W2113012605 cites W2145855633 @default.
• W2113012605 cites W2146385426 @default.
• W2113012605 cites W2148799739 @default.
• W2113012605 cites W2162644945 @default.
• W2113012605 cites W2165049547 @default.
• W2113012605 cites W2313319791 @default.
• W2113012605 cites W4249889135 @default.
• W2113012605 doi "https://doi.org/10.1177/1356766711409182" @default.
• W2113012605 hasPublicationYear "2011" @default.
• W2113012605 type Work @default.
• W2113012605 sameAs 2113012605 @default.
• W2113012605 citedByCount "42" @default.
• W2113012605 countsByYear W21130126052012 @default.
• W2113012605 countsByYear W21130126052013 @default.
• W2113012605 countsByYear W21130126052014 @default.
• W2113012605 countsByYear W21130126052015 @default.
• W2113012605 countsByYear W21130126052016 @default.
• W2113012605 countsByYear W21130126052017 @default.
• W2113012605 countsByYear W21130126052018 @default.
• W2113012605 countsByYear W21130126052019 @default.
• W2113012605 countsByYear W21130126052020 @default.
• W2113012605 countsByYear W21130126052021 @default.
• W2113012605 countsByYear W21130126052022 @default.
• W2113012605 countsByYear W21130126052023 @default.
• W2113012605 crossrefType "journal-article" @default.
• W2113012605 hasAuthorship W2113012605A5002333581 @default.
• W2113012605 hasAuthorship W2113012605A5034401364 @default.
• W2113012605 hasAuthorship W2113012605A5035539309 @default.
• W2113012605 hasConcept C140781008 @default.
• W2113012605 hasConcept C144133560 @default.
• W2113012605 hasConcept C162853370 @default.
• W2113012605 hasConcept C164866538 @default.
• W2113012605 hasConcept C166957645 @default.
• W2113012605 hasConcept C18918823 @default.
• W2113012605 hasConcept C199360897 @default.
• W2113012605 hasConcept C205649164 @default.
• W2113012605 hasConcept C2775902765 @default.
• W2113012605 hasConcept C2780378061 @default.
• W2113012605 hasConcept C2987222852 @default.
• W2113012605 hasConcept C41008148 @default.
• W2113012605 hasConcept C43246008 @default.
• W2113012605 hasConcept C525551149 @default.
• W2113012605 hasConceptScore W2113012605C140781008 @default.
• W2113012605 hasConceptScore W2113012605C144133560 @default.
• W2113012605 hasConceptScore W2113012605C162853370 @default.
• W2113012605 hasConceptScore W2113012605C164866538 @default.
• W2113012605 hasConceptScore W2113012605C166957645 @default.
• W2113012605 hasConceptScore W2113012605C18918823 @default.
• W2113012605 hasConceptScore W2113012605C199360897 @default.
• W2113012605 hasConceptScore W2113012605C205649164 @default.
• W2113012605 hasConceptScore W2113012605C2775902765 @default.
• W2113012605 hasConceptScore W2113012605C2780378061 @default.
• W2113012605 hasConceptScore W2113012605C2987222852 @default.
• W2113012605 hasConceptScore W2113012605C41008148 @default.
• W2113012605 hasConceptScore W2113012605C43246008 @default.
• W2113012605 hasConceptScore W2113012605C525551149 @default.
• W2113012605 hasIssue "3" @default.
• W2113012605 hasLocation W21130126051 @default.
• W2113012605 hasOpenAccess W2113012605 @default.
• W2113012605 hasPrimaryLocation W21130126051 @default.
• W2113012605 hasRelatedWork W1999834851 @default.
• W2113012605 hasRelatedWork W2069120358 @default.
• W2113012605 hasRelatedWork W2075271355 @default.
• W2113012605 hasRelatedWork W2122614611 @default.
• W2113012605 hasRelatedWork W2123576745 @default.
• W2113012605 hasRelatedWork W2419179952 @default.
• W2113012605 hasRelatedWork W2510775903 @default.

• next