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- W2113257 abstract "Abstract In the current literature about advice-giving systems, or advisors.it is oftenclaimed that the success of advisory interaction depends on the advisor taking the user’s intentions into account. In constrat. this paper claims that success depends on both the advisor and the user taking each other’s intentions into account. Precisely, it is argued that the success of advisory interaction is related to the appropriateness of intention communication mode between user and advisor. Arguments are given that rest on an empirical study of the intention communication process as it appeared in unsuccessful computer continuum dialogues between users and human advisors. Tuo questions and a theoretical framework directed the study.The questions are: (1) What are the intention communication modes linked to advisory failures? (2) What are the mode shifts linked to recovery of advisory failures? The theoretical framework is a general model of advisory interaction. This model is presented first. Thenthe empirical study is reported. To conclude, some implications of the study for the design of advice-giving systems are outlined." @default.
- W2113257 created "2016-06-24" @default.
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- W2113257 date "1988-06-01" @default.
- W2113257 modified "2023-09-26" @default.
- W2113257 title "The Process of Intention Communication in Advistory Interaction" @default.
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- W2113257 doi "https://doi.org/10.1016/s1474-6670(17)53934-8" @default.
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