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W2114790970 abstract "The quality of communication processes in networked organizations is difficult to evaluate and improve, because of the many parties involved in meaning construction and responsibility assignment. This paper presents an outline of a communications quality model grounded in semiotics that can be used to construct a quality management system. Key elements of any such system are quality perspectives, processes, and attributes. To construct a semiotic communications quality model, we apply the quality elements to a semiotic communication process model. We then use Stamper’s norm classificiation of perceptual, cognitive, evaluative, and behavioral norms to guide the various quality management processes." @default.
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W2114790970 date "2002-01-01" @default.
W2114790970 modified "2023-10-17" @default.
W2114790970 title "Towards a Semiotic Communications Quality Model" @default.
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W2114790970 doi "https://doi.org/10.1007/978-0-387-35611-2_17" @default.
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