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- W2115710051 abstract "Using a field experiment involving undercover visits to auto repair garages with a test vehicle, I first examine how asymmetric information between mechanics and motorists over auto repair service quality affects outcomes. I then examine whether reputation mitigates these problems via a matched-pair treatment in which undercover researchers appeared as either one-time or repeat-business customers. The results indicate that under and overtreatment are widespread, and that reputation via a repeat business mechanism does not improve outcomes significantly." @default.
- W2115710051 created "2016-06-24" @default.
- W2115710051 creator A5025017858 @default.
- W2115710051 date "2012-09-01" @default.
- W2115710051 modified "2023-10-09" @default.
- W2115710051 title "Agency Problems and Reputation in Expert Services: Evidence from Auto Repair" @default.
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- W2115710051 doi "https://doi.org/10.1111/j.1467-6451.2012.00485.x" @default.
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