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- W2115946587 abstract "Workflow management systems (WIMSs) have been used to support various types of business processes for more than a decade now. In e-commerce processes, suppliers and customers define a binding agreement or contract between the two parties, specifying quality of service (QoS) items such as products or services to be delivered, deadlines, quality of products, and cost of service. Organizations operating in modern markets require an excellent degree of quality of service management. A good management leads to the creation of quality products and services, which in turn fulfills customer expectations and achieves customer satisfaction. Therefore, when services or products are created or managed using workflow processes, the underlying WIMS must accept the specification, be able to predict, monitor, and control the QoS rendered to customers. To achieve these objectives the first step is to develop an adequate QoS model for workflow processes and develop methods to compute QoS." @default.
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- W2115946587 date "2003-01-01" @default.
- W2115946587 modified "2023-09-23" @default.
- W2115946587 title "Workflow Quality of Service" @default.
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- W2115946587 doi "https://doi.org/10.1007/978-0-387-35621-1_31" @default.
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