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• W2116784696 abstract "Performance ImprovementVolume 38, Issue 7 p. 33-37 Book Review Information appliances and i performance support Gary J. Dickelman, Gary J. Dickelman Gary J. Dickelman: is Vice President of the consulting division for GURU, Inc., of Herndon, VA. He specializes in the application of human factors engineering, learning technology, performance technology, and business process engineering to system development and implementation. Gary's work includes EPSS for human resources management, customer service, investments and pensions, health care, and enterprise resource planning. He is a member of the International Society for Performance Improvement, the Society for Applied Learning Technology, the American Society for Training and Development, the Association for Computing Machinery, and the International Human Resources Information Management group. Gary is a contributing author to Using Computers in Human Resources (Jossey-Bass, 1992) and The Instructional Technology Handbook (McGraw-Hill, 1993) and writes regularly for trade publications and presents at conferences dedicated to performance support and the learning technologies. He can be reached by phone at (301) 908-5632 and by email at gdickelman@guruinc.com.Search for more papers by this authorDonald Norman, Donald Norman Donald Norman: is an expert on the humanside of technology with a wide range of experience in industry and academia. He was Vice President of the Advanced Technology Group at Apple Computer. Most recently, he held an executive position at Hewlett Packard until he left to co-found the Nielsen Norman group. He is Emeritus Professor of Cognitive Science at the University of California, San Diego and he serves on the advisory board of several technology startups, the Computer Science and Telecommunications Board of the national academy of sciences, and university schools and programs in both the United States and Europe. He is well known for his lectures and books on human-centered design, including The Psychology of Everyday Things, and “Things That Make Us Smart. His latest book, The Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution” was published by MIT Press in October, 1998. Newsweek magazine called Norman “the guru of workable technology.” Advance readers of The Invisible Computer call it “a wake-up call to today's technologists” and “essential reading.” Dr. Norman may be reached by email at norman@nngroup.com.Search for more papers by this author Gary J. Dickelman, Gary J. Dickelman Gary J. Dickelman: is Vice President of the consulting division for GURU, Inc., of Herndon, VA. He specializes in the application of human factors engineering, learning technology, performance technology, and business process engineering to system development and implementation. Gary's work includes EPSS for human resources management, customer service, investments and pensions, health care, and enterprise resource planning. He is a member of the International Society for Performance Improvement, the Society for Applied Learning Technology, the American Society for Training and Development, the Association for Computing Machinery, and the International Human Resources Information Management group. Gary is a contributing author to Using Computers in Human Resources (Jossey-Bass, 1992) and The Instructional Technology Handbook (McGraw-Hill, 1993) and writes regularly for trade publications and presents at conferences dedicated to performance support and the learning technologies. He can be reached by phone at (301) 908-5632 and by email at gdickelman@guruinc.com.Search for more papers by this authorDonald Norman, Donald Norman Donald Norman: is an expert on the humanside of technology with a wide range of experience in industry and academia. He was Vice President of the Advanced Technology Group at Apple Computer. Most recently, he held an executive position at Hewlett Packard until he left to co-found the Nielsen Norman group. He is Emeritus Professor of Cognitive Science at the University of California, San Diego and he serves on the advisory board of several technology startups, the Computer Science and Telecommunications Board of the national academy of sciences, and university schools and programs in both the United States and Europe. He is well known for his lectures and books on human-centered design, including The Psychology of Everyday Things, and “Things That Make Us Smart. His latest book, The Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution” was published by MIT Press in October, 1998. Newsweek magazine called Norman “the guru of workable technology.” Advance readers of The Invisible Computer call it “a wake-up call to today's technologists” and “essential reading.” Dr. Norman may be reached by email at norman@nngroup.com.Search for more papers by this author First published: 07 February 2007 https://doi.org/10.1002/pfi.4140380710Citations: 1 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Citing Literature Volume38, Issue7August 1999Pages 33-37 RelatedInformation" @default.
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