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• W2118483962 abstract "This study investigates the factors that influence client satisfaction with logistics outsourcing, taking into account the client's subjective attitude towards service criteria for air cargo logistics providers. We define the construct of service criteria of air cargo logistics providers, provide an empirical validation of the construct, develop scales for service criteria and client satisfaction with desirable psychometric properties, and explore theoretical and practical applications. Empirical evidences support five key service criteria factors of importance; delivery value, knowledge innovation value, service value-added, information value, and performance satisfaction value. Four key client satisfaction factors are reliability, agility, customization, and flexibility. A significant relationship between the service criteria of air cargo logistics providers and client satisfaction is also identified." @default.
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• W2118483962 date "2010-09-01" @default.
• W2118483962 modified "2023-09-23" @default.
• W2118483962 title "Criteria for services of air cargo logistics providers: How do they relate to client satisfaction?" @default.
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• W2118483962 doi "https://doi.org/10.1016/j.jairtraman.2010.02.003" @default.
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