Matches in SemOpenAlex for { <https://semopenalex.org/work/W2119338125> ?p ?o ?g. }
- W2119338125 endingPage "141" @default.
- W2119338125 startingPage "79" @default.
- W2119338125 abstract "Telephone call centers are an integral part of many businesses, and their economic role is significant and growing. They are also fascinating sociotechnical systems in which the behavior of customers and employees is closely intertwined with physical performance measures. In these environments traditional operational models are of great value—and at the same time fundamentally limited—in their ability to characterize system performance. We review the state of research on telephone call centers. We begin with a tutorial on how call centers function and proceed to survey academic research devoted to the management of their operations. We then outline important problems that have not been addressed and identify promising directions for future research." @default.
- W2119338125 created "2016-06-24" @default.
- W2119338125 creator A5059046235 @default.
- W2119338125 creator A5064921321 @default.
- W2119338125 creator A5078369143 @default.
- W2119338125 date "2003-04-01" @default.
- W2119338125 modified "2023-10-16" @default.
- W2119338125 title "Telephone Call Centers: Tutorial, Review, and Research Prospects" @default.
- W2119338125 cites W120099411 @default.
- W2119338125 cites W134761496 @default.
- W2119338125 cites W147079327 @default.
- W2119338125 cites W1487626875 @default.
- W2119338125 cites W1494635895 @default.
- W2119338125 cites W1525738853 @default.
- W2119338125 cites W1591180426 @default.
- W2119338125 cites W1608666872 @default.
- W2119338125 cites W1965662014 @default.
- W2119338125 cites W1965836809 @default.
- W2119338125 cites W1967986582 @default.
- W2119338125 cites W1969122212 @default.
- W2119338125 cites W1969987518 @default.
- W2119338125 cites W1974518363 @default.
- W2119338125 cites W1978197837 @default.
- W2119338125 cites W1983078927 @default.
- W2119338125 cites W1985578743 @default.
- W2119338125 cites W1986046071 @default.
- W2119338125 cites W1986393158 @default.
- W2119338125 cites W1988640842 @default.
- W2119338125 cites W1995245183 @default.
- W2119338125 cites W2004320909 @default.
- W2119338125 cites W2009333025 @default.
- W2119338125 cites W2011786610 @default.
- W2119338125 cites W2013572529 @default.
- W2119338125 cites W2015136228 @default.
- W2119338125 cites W2019853444 @default.
- W2119338125 cites W2025348150 @default.
- W2119338125 cites W2036859306 @default.
- W2119338125 cites W2042521287 @default.
- W2119338125 cites W2045453332 @default.
- W2119338125 cites W2046189617 @default.
- W2119338125 cites W2050768357 @default.
- W2119338125 cites W2052356616 @default.
- W2119338125 cites W2057612566 @default.
- W2119338125 cites W2058782536 @default.
- W2119338125 cites W2070215808 @default.
- W2119338125 cites W2070968089 @default.
- W2119338125 cites W2073385420 @default.
- W2119338125 cites W2074178270 @default.
- W2119338125 cites W2075875525 @default.
- W2119338125 cites W2079191980 @default.
- W2119338125 cites W2083089928 @default.
- W2119338125 cites W2086121521 @default.
- W2119338125 cites W2096031889 @default.
- W2119338125 cites W2097750017 @default.
- W2119338125 cites W2102323671 @default.
- W2119338125 cites W2106056125 @default.
- W2119338125 cites W2108752266 @default.
- W2119338125 cites W2111437463 @default.
- W2119338125 cites W2115600474 @default.
- W2119338125 cites W2117209740 @default.
- W2119338125 cites W2124905522 @default.
- W2119338125 cites W2125569171 @default.
- W2119338125 cites W2129462673 @default.
- W2119338125 cites W2135996859 @default.
- W2119338125 cites W2136486824 @default.
- W2119338125 cites W2138437427 @default.
- W2119338125 cites W2141712372 @default.
- W2119338125 cites W2142566284 @default.
- W2119338125 cites W2144005446 @default.
- W2119338125 cites W2144662997 @default.
- W2119338125 cites W2146252203 @default.
- W2119338125 cites W2147826056 @default.
- W2119338125 cites W2150137264 @default.
- W2119338125 cites W2152577895 @default.
- W2119338125 cites W2155637385 @default.
- W2119338125 cites W2160013177 @default.
- W2119338125 cites W2162138247 @default.
- W2119338125 cites W2167921835 @default.
- W2119338125 cites W2169670178 @default.
- W2119338125 cites W2169852575 @default.
- W2119338125 cites W2170094403 @default.
- W2119338125 cites W2505968561 @default.
- W2119338125 cites W2568386191 @default.
- W2119338125 cites W3122206852 @default.
- W2119338125 cites W3123517799 @default.
- W2119338125 cites W3212027522 @default.
- W2119338125 cites W4229500937 @default.
- W2119338125 cites W4235155168 @default.
- W2119338125 cites W4239611042 @default.
- W2119338125 cites W4249296667 @default.
- W2119338125 cites W4252302949 @default.
- W2119338125 cites W4362225797 @default.
- W2119338125 doi "https://doi.org/10.1287/msom.5.2.79.16071" @default.
- W2119338125 hasPublicationYear "2003" @default.
- W2119338125 type Work @default.
- W2119338125 sameAs 2119338125 @default.
- W2119338125 citedByCount "1164" @default.
- W2119338125 countsByYear W21193381252012 @default.