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- W2119701129 abstract "To identify the value of service, a value transmission model is proposed. The model distinguishes output and outcome. They are evaluated by KPI, Key Performance Indicator, and KGI, Key Goal Indicator, respectively. SLA, Service Level Agreement, is introduced to make common understandings about these indicators between service providers and users. Service parameters of SLA should be a mixture of KPI and KGI and they should have a close relation with each other. Tip to select appropriate KPI is discussed. A strategy map is also introduced as an effective tool for service management." @default.
- W2119701129 created "2016-06-24" @default.
- W2119701129 creator A5053786570 @default.
- W2119701129 date "2007-07-01" @default.
- W2119701129 modified "2023-09-25" @default.
- W2119701129 title "Identifying the Value for Service Management" @default.
- W2119701129 cites W1819405048 @default.
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- W2119701129 doi "https://doi.org/10.1109/cec-eee.2007.54" @default.
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