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- W2124185750 abstract "This study examines the strategic and operational outcomes of effective implementation of quality improvement initiatives in different service operational environments. Using a sample of 354 service organisations, this study utilises a structural equation modelling (SEM) approach to investigate the effectiveness of quality improvement initiatives. The results show clear strategic and operational benefits of effective implementation of quality improvement initiatives. The study concludes that the quality improvement efforts of service organisations should be viewed from a system-wide perspective. This systematic orientation leads to benefits which are not always achievable based on a piece-meal implementation orientation." @default.
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- W2124185750 date "2009-01-01" @default.
- W2124185750 modified "2023-09-26" @default.
- W2124185750 title "A structural equation modelling approach to assessing the effectiveness of quality improvement initiatives in service organisations: a systematic perspective" @default.
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- W2124185750 doi "https://doi.org/10.1504/ijbsr.2009.026189" @default.
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