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• W2126884920 abstract "Quality is essential to customer satisfaction and competitive success. Unfortunately, resource constraints can place the small-firm manufacturer at a quality disadvantage. This paper considers the benefits and barriers to International Standards Organization (ISO) 9000 certification among small-firm manufacturers. An empirical study explores whether small manufacturers can successfully implement and benefit from a standardized and resource-intensive program such as ISO 9000. The answer is yes if management can internalize core ISO practices. Keys to success include inculcating a quality culture, reducing behaviors that inhibit ISO adoption, performing a readiness analysis that helps tailor the ISO program to company needs, and leveraging a dynamic environment to drive quality consciousness." @default.
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• W2126884920 date "2005-06-07" @default.
• W2126884920 modified "2023-10-18" @default.
• W2126884920 title "The Implementation and Impact of ISO 9000 among Small Manufacturing Enterprises" @default.
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• W2126884920 doi "https://doi.org/10.1111/j.1540-627x.2005.00139.x" @default.
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