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- W2128103689 abstract "Article history: Received May 14, 2012 Received in Revised form June, 26, 2012 Accepted 2 August 2012 Available online August 9 2012 Performance measurement plays an essential role on management of governmental agencies especially when profitability is not the primary concern and we need to consider other important factors than profitability such as customer satisfaction, etc. In this paper, we propose a multi-criteria decision making method to rank different national Iranian oil refining and distribution companies. The proposed study of this paper uses six factors including per capita supply, energy cost, physical productivity of labor, staff participation, quality control inspection of stations and education per capita. The proposed study uses Entropy to find the relative importance of each criterion and TOPSIS to rank 37 alternatives based on cities and three regions. The results of the implementation of our method indicate that central regions close to capital city of the country maintains the highest ranking (0.9122) while southern regions maintains the lowest comes in the lowest priority (0.0569) and the northern region is in the middle (0.7635). © 2012 Growing Science Ltd. All rights reserved." @default.
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- W2128103689 date "2012-10-01" @default.
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- W2128103689 title "An application of multiple criteria decision-making techniques for ranking different national Iranian oil refining and distribution companies" @default.
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- W2128103689 doi "https://doi.org/10.5267/j.msl.2012.08.009" @default.
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