FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2128457913> ?p ?o ?g. }

• W2128457913 endingPage "1106" @default.
• W2128457913 startingPage "1094" @default.
• W2128457913 abstract "Purpose – The purpose of this paper is to introduce and discuss the concepts of service convergence and service integration, illustrate them in the context of the medical tourism industry, and link them to factors that contributed to the success of a medical tourism firm. Design/methodology/approach – The basis for the conceptual development of service convergence and service integration is an in-depth case study of Bumrungrad International Hospital (BIH) in Thailand. Based on semi-structured interviews and archival data, BIH's business model is analyzed and factors are identified that led to its success in the industry. Findings – BIH's success can be attributed to nine key initiatives that enhanced customer focus, operational efficiency, and service quality. These initiatives supported BIH's twofold business model of product differentiation and globally competitive prices. The firm's activities led to the integration of medical and hospitality services resulting in a new, enhanced product. Competitors adopted BIH's service integration approach, which started the service convergence trend in the medical tourism industry. Research limitations/implications – The conceptual foundations for service convergence and service integration are laid in this paper and can serve as the basis for future research. Practical implications – Insights from BIH's business model can guide firms in medical tourism and related industries on how to innovate and how to successfully implement their service products. Originality/value – This paper introduces the term service convergence and discusses its mechanisms. Furthermore, it identifies success factors of a leading firm in the medical tourism industry and links them to service integration." @default.
• W2128457913 created "2016-06-24" @default.
• W2128457913 creator A5011950461 @default.
• W2128457913 creator A5069300702 @default.
• W2128457913 creator A5077406918 @default.
• W2128457913 date "2014-08-05" @default.
• W2128457913 modified "2023-09-27" @default.
• W2128457913 title "Service convergence and service integration in medical tourism" @default.
• W2128457913 cites W1648505072 @default.
• W2128457913 cites W1982367576 @default.
• W2128457913 cites W2000973568 @default.
• W2128457913 cites W2012214512 @default.
• W2128457913 cites W2029231680 @default.
• W2128457913 cites W2031759074 @default.
• W2128457913 cites W2036892978 @default.
• W2128457913 cites W2093151255 @default.
• W2128457913 cites W2095561982 @default.
• W2128457913 cites W2104787465 @default.
• W2128457913 cites W2117842718 @default.
• W2128457913 cites W2141951329 @default.
• W2128457913 cites W2168078249 @default.
• W2128457913 cites W249837201 @default.
• W2128457913 cites W3125349837 @default.
• W2128457913 cites W4253810930 @default.
• W2128457913 doi "https://doi.org/10.1108/imds-04-2014-0115" @default.
• W2128457913 hasPublicationYear "2014" @default.
• W2128457913 type Work @default.
• W2128457913 sameAs 2128457913 @default.
• W2128457913 citedByCount "22" @default.
• W2128457913 countsByYear W21284579132014 @default.
• W2128457913 countsByYear W21284579132015 @default.
• W2128457913 countsByYear W21284579132016 @default.
• W2128457913 countsByYear W21284579132017 @default.
• W2128457913 countsByYear W21284579132018 @default.
• W2128457913 countsByYear W21284579132020 @default.
• W2128457913 countsByYear W21284579132021 @default.
• W2128457913 countsByYear W21284579132022 @default.
• W2128457913 countsByYear W21284579132023 @default.
• W2128457913 crossrefType "journal-article" @default.
• W2128457913 hasAuthorship W2128457913A5011950461 @default.
• W2128457913 hasAuthorship W2128457913A5069300702 @default.
• W2128457913 hasAuthorship W2128457913A5077406918 @default.
• W2128457913 hasConcept C127576917 @default.
• W2128457913 hasConcept C140781008 @default.
• W2128457913 hasConcept C144024400 @default.
• W2128457913 hasConcept C144133560 @default.
• W2128457913 hasConcept C151730666 @default.
• W2128457913 hasConcept C162324750 @default.
• W2128457913 hasConcept C162853370 @default.
• W2128457913 hasConcept C17744445 @default.
• W2128457913 hasConcept C18918823 @default.
• W2128457913 hasConcept C190248442 @default.
• W2128457913 hasConcept C195094911 @default.
• W2128457913 hasConcept C199539241 @default.
• W2128457913 hasConcept C2524010 @default.
• W2128457913 hasConcept C2776950860 @default.
• W2128457913 hasConcept C2777303404 @default.
• W2128457913 hasConcept C2779343474 @default.
• W2128457913 hasConcept C2780378061 @default.
• W2128457913 hasConcept C3307092 @default.
• W2128457913 hasConcept C33756811 @default.
• W2128457913 hasConcept C33923547 @default.
• W2128457913 hasConcept C36289849 @default.
• W2128457913 hasConcept C41008148 @default.
• W2128457913 hasConcept C50522688 @default.
• W2128457913 hasConcept C56739046 @default.
• W2128457913 hasConcept C61063171 @default.
• W2128457913 hasConcept C68595000 @default.
• W2128457913 hasConcept C86803240 @default.
• W2128457913 hasConcept C90673727 @default.
• W2128457913 hasConceptScore W2128457913C127576917 @default.
• W2128457913 hasConceptScore W2128457913C140781008 @default.
• W2128457913 hasConceptScore W2128457913C144024400 @default.
• W2128457913 hasConceptScore W2128457913C144133560 @default.
• W2128457913 hasConceptScore W2128457913C151730666 @default.
• W2128457913 hasConceptScore W2128457913C162324750 @default.
• W2128457913 hasConceptScore W2128457913C162853370 @default.
• W2128457913 hasConceptScore W2128457913C17744445 @default.
• W2128457913 hasConceptScore W2128457913C18918823 @default.
• W2128457913 hasConceptScore W2128457913C190248442 @default.
• W2128457913 hasConceptScore W2128457913C195094911 @default.
• W2128457913 hasConceptScore W2128457913C199539241 @default.
• W2128457913 hasConceptScore W2128457913C2524010 @default.
• W2128457913 hasConceptScore W2128457913C2776950860 @default.
• W2128457913 hasConceptScore W2128457913C2777303404 @default.
• W2128457913 hasConceptScore W2128457913C2779343474 @default.
• W2128457913 hasConceptScore W2128457913C2780378061 @default.
• W2128457913 hasConceptScore W2128457913C3307092 @default.
• W2128457913 hasConceptScore W2128457913C33756811 @default.
• W2128457913 hasConceptScore W2128457913C33923547 @default.
• W2128457913 hasConceptScore W2128457913C36289849 @default.
• W2128457913 hasConceptScore W2128457913C41008148 @default.
• W2128457913 hasConceptScore W2128457913C50522688 @default.
• W2128457913 hasConceptScore W2128457913C56739046 @default.
• W2128457913 hasConceptScore W2128457913C61063171 @default.
• W2128457913 hasConceptScore W2128457913C68595000 @default.
• W2128457913 hasConceptScore W2128457913C86803240 @default.
• W2128457913 hasConceptScore W2128457913C90673727 @default.

• next