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- W2129410131 abstract "Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual interface rather than in a separate viewer. However, end-users and third-party tech support typically cannot create contextual help to assist other users because it requires programming skill and source code access. We present a creation tool for contextual help that allows users to apply common computer skills-taking screenshots and writing simple scripts. We perform pixel analysis on screenshots to make this tool applicable to a wide range of applications and platforms without source code access. We evaluated the tool's usability with three groups of participants: developers, in-structors, and tech support. We further validated the applicability of our tool with 60 real tasks supported by the tech support of a university campus." @default.
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- W2129410131 date "2011-01-01" @default.
- W2129410131 modified "2023-09-23" @default.
- W2129410131 title "Creating contextual help for GUIs using screenshots" @default.
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- W2129410131 doi "https://doi.org/10.1145/2047196.2047214" @default.
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