FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2130198008> ?p ?o ?g. }

• W2130198008 endingPage "226" @default.
• W2130198008 startingPage "226" @default.
• W2130198008 abstract "Over the last few years, firms have involved their customers increasingly in different goods-&#160;and services-related processes (design, production, delivery, etc.). A corollary of this trend towards increasing integration of the customer has been new organizational choices aimed at generating higher margins, either by increasing revenues or by reducing costs. In other words, thinking about the ways in which the customer can and should be mobilized has mirrored fundamental changes in business models (BMs). However, the academic literature on the BM concept has remained relatively scarce so far (Demil & Lecocq, 2008). In particular, it seems that no study has thus far tackled the issue of customer participation in the BM. Customer participation has been the focus of much research in the field of services marketing and management. This literature considers the customer as an active player, going beyond traditional perspectives of the customer as a mere buyer Still, the customer&#8217;s impact on the firm&#8217;s ability to generate revenues, and thus on the firm&#8217;s BM, remains unknown. This paper aims to provide a theoretical framework for the way in which firms can and should integrate their customers into their BM. Combining BM and customer participation literatures, we develop a theoretical framework for what we label the &#8220;Customer-Integrated Business Model&#8221; (CIBM), a generic BM based on customer participation. Our model relies on the RCOV (Resources and Competences, Organization, Value Proposition) of Demil & Lecocq, 2010. In a CIBM, the customer is considered as a resource. This has significant consequences, both on the two other components (Value Proposition and Organization) and on the interrelations between the three parts of the model. We exemplify this theoretical framework with two case studies based on secondary data. We conclude by addressing the potential limitations of CIBM." @default.
• W2130198008 created "2016-06-24" @default.
• W2130198008 creator A5040893752 @default.
• W2130198008 creator A5065422702 @default.
• W2130198008 creator A5068997837 @default.
• W2130198008 date "2010-01-01" @default.
• W2130198008 modified "2023-10-12" @default.
• W2130198008 title "Customer-Integrated Business Models: A Theoretical Framework" @default.
• W2130198008 cites W1004584821 @default.
• W2130198008 cites W107454557 @default.
• W2130198008 cites W1482830382 @default.
• W2130198008 cites W1489109817 @default.
• W2130198008 cites W1489917214 @default.
• W2130198008 cites W1508402401 @default.
• W2130198008 cites W1528027857 @default.
• W2130198008 cites W1530538252 @default.
• W2130198008 cites W1542405687 @default.
• W2130198008 cites W1558773256 @default.
• W2130198008 cites W1565626750 @default.
• W2130198008 cites W1568274144 @default.
• W2130198008 cites W1569470183 @default.
• W2130198008 cites W1575705031 @default.
• W2130198008 cites W1590505486 @default.
• W2130198008 cites W1595720569 @default.
• W2130198008 cites W1601524222 @default.
• W2130198008 cites W1602254941 @default.
• W2130198008 cites W1617405631 @default.
• W2130198008 cites W1642277216 @default.
• W2130198008 cites W1700208790 @default.
• W2130198008 cites W1971052900 @default.
• W2130198008 cites W1972491143 @default.
• W2130198008 cites W1973554719 @default.
• W2130198008 cites W1978188977 @default.
• W2130198008 cites W1978919079 @default.
• W2130198008 cites W1982334980 @default.
• W2130198008 cites W1989341311 @default.
• W2130198008 cites W1990933089 @default.
• W2130198008 cites W1993910593 @default.
• W2130198008 cites W1993923089 @default.
• W2130198008 cites W1996216743 @default.
• W2130198008 cites W1996868260 @default.
• W2130198008 cites W1997054736 @default.
• W2130198008 cites W1997470043 @default.
• W2130198008 cites W2007952098 @default.
• W2130198008 cites W2010033613 @default.
• W2130198008 cites W2019822506 @default.
• W2130198008 cites W2020927040 @default.
• W2130198008 cites W2022991942 @default.
• W2130198008 cites W2023669794 @default.
• W2130198008 cites W2025809811 @default.
• W2130198008 cites W2032285541 @default.
• W2130198008 cites W2032632713 @default.
• W2130198008 cites W2032698586 @default.
• W2130198008 cites W2038125955 @default.
• W2130198008 cites W2041907149 @default.
• W2130198008 cites W2047165500 @default.
• W2130198008 cites W2048189968 @default.
• W2130198008 cites W2049318638 @default.
• W2130198008 cites W2050411630 @default.
• W2130198008 cites W2058708228 @default.
• W2130198008 cites W2060314889 @default.
• W2130198008 cites W2060827592 @default.
• W2130198008 cites W2061044045 @default.
• W2130198008 cites W2063804670 @default.
• W2130198008 cites W2066240089 @default.
• W2130198008 cites W2066438521 @default.
• W2130198008 cites W2070882764 @default.
• W2130198008 cites W2071533503 @default.
• W2130198008 cites W2072117561 @default.
• W2130198008 cites W2078090496 @default.
• W2130198008 cites W2082298179 @default.
• W2130198008 cites W2084514269 @default.
• W2130198008 cites W2088921474 @default.
• W2130198008 cites W2090489432 @default.
• W2130198008 cites W2091152598 @default.
• W2130198008 cites W2091683391 @default.
• W2130198008 cites W2091992928 @default.
• W2130198008 cites W2094013842 @default.
• W2130198008 cites W2096010043 @default.
• W2130198008 cites W2096610461 @default.
• W2130198008 cites W2096814725 @default.
• W2130198008 cites W2098859033 @default.
• W2130198008 cites W2101049645 @default.
• W2130198008 cites W2104018553 @default.
• W2130198008 cites W2106245422 @default.
• W2130198008 cites W2110252309 @default.
• W2130198008 cites W2111053589 @default.
• W2130198008 cites W2114401724 @default.
• W2130198008 cites W2118243939 @default.
• W2130198008 cites W2121812884 @default.
• W2130198008 cites W2122910380 @default.
• W2130198008 cites W2125345368 @default.
• W2130198008 cites W2126699236 @default.
• W2130198008 cites W2126817509 @default.
• W2130198008 cites W2126840412 @default.
• W2130198008 cites W21372931 @default.
• W2130198008 cites W2137972155 @default.
• W2130198008 cites W2140761431 @default.

• next